fix problems on MyUPMC [iphone]

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MyUPMC
Info:
company: UPMC
: https://myupmc.upmc.com/support/faqs
: myupmc.upmc.com
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Support issue

Appointment scheduling often requires phone calls

Fix: Check if there are any specific times or types of appointments that can be scheduled directly through the app. If not, try to gather all nec... ⇲

Rude or unprofessional doctors listed in app

Fix: If you encounter a doctor with unprofessional behavior, consider leaving a review or rating to inform other users. This feedback can help im... ⇲

Lack of comprehensive information on appointment instructions

Fix: Before your appointment, check the MyUPMC website or contact your healthcare provider for detailed instructions regarding your visit. OR... ⇲
 
Notifications issue

Notifications cluttered with unread messages

Fix: Go to the notifications settings within the app and adjust your preferences to reduce the number of notifications you receive. You can also... ⇲

No 'mark all read' feature for notifications

Fix: Manually go through notifications and mark them as read one by one. This can be tedious, but it will help keep your notifications organized.... ⇲
 
Customization issue

Cannot sort test results by date

Fix: Check if there is a filter or sort option in the test results section of the app. If not, you may need to manually review the results in chr... ⇲
 
Syncing issue

Inconsistent data between mobile app and desktop version

Fix: Ensure that you are logged into the same account on both the app and the desktop version. If discrepancies persist, try logging out and back... ⇲
 
Bugs issue

Questionnaire requires double input for answers

Fix: If the questionnaire is asking for the same information twice, try to fill it out as completely as possible the first time to minimize confu... ⇲

Error messages when pasting text

Fix: Try pasting text into a different app (like Notes) first to ensure it is copied correctly, then copy it again and paste it into the MyUPMC a... ⇲
 
Privacy issue

Limited access to previous test results

Fix: Check if there is an option to view archived or older test results in the app settings or test results section. If not, consider keeping a p... ⇲
 
Network issue

Video appointment connection issues

Fix: Ensure that your internet connection is stable and strong. Try switching from Wi-Fi to cellular data or vice versa to see if the connection... ⇲

MyUPMC frequently unavailable

Fix: Check your internet connection and try restarting the app. If the app is still unavailable, try uninstalling and reinstalling it from the Ap... ⇲
 
UI issue

No clear functionality for deleting past appointments

Fix: Check the appointment history section of the app to see if there is an option to delete or hide past appointments. If not, consider keeping... ⇲
 
Search issue

Difficulties in finding specific doctors

Fix: Use the search function within the app to enter the doctor's name or specialty. If the search is not yielding results, try using different k... ⇲
 
Messages issue

Limited messaging capabilities for certain specialties

Fix: Check if there are alternative ways to contact your healthcare provider, such as phone calls or in-person visits, for specialties that do no... ⇲
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 what users are saying
Good experience
95.3%

Bad experience
2.4%

Neutral
2.3%

~ from our NLP analysis of 99,687 combined software ratings.

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 Private Data MyUPMC collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics