fix problems on OpenEye [iphone]

—— Run into issues on OpenEye ? Get help pending when official support gets back to you!

OpenEye Mobile

Info:

company: OpenEye

: http://openeye.net/support

: www.openeye.net

Chat with our AI-based OpenEye Support

🛠️ Common OpenEye Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

OpenEye can be glitchy

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find OpenEye Mobile and tap on it. Select 'Offload App' to... ⇲

Remote viewing is spotty

Fix: 1. Check your internet connection: Ensure that your Wi-Fi or cellular data is stable. You can do this by running a speed test or trying to s... ⇲

UI issue

Web interface inconsistently works

Fix: 1. Clear browser cache: If you're accessing the web interface through a browser, clear the cache and cookies. In Safari, go to Settings > Sa... ⇲

Camera issue

OpenEye fails to connect to camera view

Fix: 1. Check camera settings: Ensure that the camera is powered on and connected to the same network as your iPhone. Verify that the camera sett... ⇲

Installation issue

Requires frequent reinstallations

Fix: 1. Ensure sufficient storage: Go to Settings > General > iPhone Storage and check if you have enough space. If storage is low, delete unnece... ⇲

Syncing issue

Camera feeds not synced

Fix: 1. Check synchronization settings: Open the app and navigate to the settings menu. Look for synchronization options and ensure they are enab... ⇲

Crashes issue

OpenEye crashes frequently

Fix: 1. Update the app: Ensure you have the latest version of OpenEye Mobile installed, as updates often fix bugs that cause crashes. OR 2. Fr... ⇲

Error messages during login

Fix: 1. Check your credentials: Ensure that you are entering the correct username and password. If you have forgotten your password, use the 'For... ⇲

Invalid username or password errors

Fix: 1. Reset your password: If you are consistently getting this error, reset your password through the app or website to ensure you have the co... ⇲

Compatibility issue

Live video fails on certain devices

Fix: 1. Check device compatibility: Ensure that the device you are using is compatible with the OpenEye Mobile app. Refer to the app's documentat... ⇲