fix problems on NTD [iphone]

—— Run into issues on NTD? Get help pending when official support gets back to you!

NTD: Live TV & Breaking News

Info:

company: New Tang Dynasty Television

: https://www.ntd.com/contact-us.html

: www.ntd.com

Chat with our AI-based NTD Support

🛠️ Common NTD Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Videos do not change back from landscape mode

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the NTD app off t... ⇲

No option to close video after playback

Fix: 1. After the video ends, tap anywhere on the screen to bring up the video controls. 2. Look for a close or back button, usually located at t... ⇲

Glitches issue

Glitch when resuming video after a call or app switch

Fix: 1. To minimize glitches, ensure that your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. C... ⇲

Screen issue

Blank screen or no access on mobile devices

Fix: 1. Check your internet connection by trying to load a different app or website. If your connection is weak, try switching to Wi-Fi or moving... ⇲

Subscription issue

Unable to read articles after subscription

Fix: 1. Log out of your account in the app and then log back in. This can refresh your subscription status. 2. Check your subscription status by... ⇲

Freezing issue

NTD freezes while watching stream

Fix: 1. Ensure that your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Close any unnecessary b... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.2%

Neutral

1.7%

Bad experience

1.1%

~ from our NLP analysis of 4,176 combined software ratings.

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Private Data NTD collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Location
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content
- Usage Data