fix problems on My Optus [iphone]

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—— Run into issues on My Optus? Get help pending when official support gets back to you!

My Optus
Info:
company: Optus Mobile
: https://optus.com.au/support
: www.optus.com.au
Chat with our AI-based My Optus Support
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Payments issue

Auto recharge feature does not work

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Go to Settings in the app and verify your paymen... ⇲

Payment process requires multiple card entries

Fix: 1. Save Payment Method: Ensure that you save your payment method in the app settings to avoid re-entering it each time. Go to Settings > Pay... ⇲

My Optus does not support PayPal

Fix: 1. Use Alternative Payment Methods: If PayPal is not supported, consider using a credit or debit card for payments within the app. 2. Check... ⇲

My Optus does not allow selection of certain recharge options

Fix: 1. Check Account Eligibility: Ensure that your account is eligible for the recharge options you are trying to select. Log into your account... ⇲
 
Registration issue

Registration link loops back to email entry

Fix: 1. Check Email Format: Ensure that you are entering a valid email address format. Sometimes, incorrect formats can cause loops. 2. Clear App... ⇲
 
Support issue

Customer service chat is unavailable

Fix: 1. Check App Updates: Ensure that you have the latest version of the app. Go to the App Store, search for My Optus, and tap 'Update' if avai... ⇲
 
Slow issue

My Optus is slow and unresponsive

Fix: 1. Restart Your iPhone: Hold down the power button until you see 'slide to power off'. Slide to turn off, wait a few seconds, then turn it b... ⇲
 
Glitches issue

Buttons are glitchy

Fix: 1. Restart the App: Close the app completely by swiping up from the bottom of the screen and swiping the app off the screen. Reopen it to se... ⇲
 
Settings issue

Inability to cancel subscriptions through the app

Fix: 1. Check Subscription Settings: Go to the app settings and look for subscription management options. If unavailable, try accessing your acco... ⇲
 
UI issue

T&C acceptance button does not work

Fix: 1. Restart the App: Close the app completely by swiping up from the bottom of the screen and swiping the app off the screen. Reopen it to se... ⇲
 
Storage issue

My Optus size is excessively large

Fix: 1. Clear Cache: Go to Settings > General > iPhone Storage > My Optus. If the option is available, tap 'Offload App' to clear cache without l... ⇲
 
Account issue

No access to Optus perks

Fix: 1. Check Account Status: Ensure your account is active and in good standing. Log into your account on the Optus website to verify. 2. Update... ⇲

Limited data options for long-term users

Fix: 1. Check for Promotions: Log into your account on the Optus website to see if there are any promotions available for long-term users. 2. Con... ⇲

Inability to manage multiple accounts effectively

Fix: 1. Use the Optus Website: For better account management, log into your accounts through the Optus website, which may provide more options th... ⇲
 
Network issue

My Optus requires Wi-Fi for initial access

Fix: 1. Use Mobile Data: If Wi-Fi is not available, ensure that mobile data is enabled on your iPhone. Go to Settings > Cellular and toggle on Ce... ⇲

Inconsistent service availability

Fix: 1. Check Network Status: Ensure that your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue persists.... ⇲
 
Bugs issue

Frequent error messages upon launch

Fix: 1. Update the App: Go to the App Store, search for My Optus, and check if there is an update available. If so, tap 'Update'. This can fix bu... ⇲
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 what users are saying
Good experience
86.9%

Bad experience
8.2%

Neutral
4.9%

~ from our NLP analysis of 1,084 combined software ratings.

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 Private Data My Optus collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers