fix problems on My Constellation [iphone]

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—— Run into issues on My Constellation? Get help pending when official support gets back to you!

My Constellation
Info:
company: Constellation NewEnergy, Inc
: https://www.constellation.com/contact
: www.constellation.com
Chat with our AI-based My Constellation Support
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Login issue

No password autofill

Fix: 1. Enable Autofill in Settings: Go to Settings > Passwords > AutoFill Passwords and ensure that 'AutoFill Passwords' is turned on. Select yo... ⇲

No biometric login options

Fix: 1. Check App Settings: Open My Constellation and navigate to settings to see if there is an option to enable biometric login (Face ID/Touch... ⇲

Error pages during login

Fix: 1. Check Credentials: Ensure that you are entering the correct username and password. 2. Clear Cache: Offload the app to clear any cached d... ⇲
 
Compatibility issue

Limited functionality

Fix: 1. Explore All Features: Make sure to explore all sections of the app, as some features may be hidden in menus or tabs. 2. Check for Update... ⇲
 
Slow issue

Slow performance

Fix: 1. Close Background Apps: Double-click the home button (or swipe up from the bottom on newer models) and swipe up on apps to close them, fre... ⇲
 
UI issue

Inability to view full bill

Fix: 1. Check App Settings: Look for a section in the app that may allow you to view detailed billing information. 2. Use the Website: If the ap... ⇲

Difficult to navigate

Fix: 1. Familiarize with the Layout: Spend some time exploring the app to understand its layout and features. 2. Use Help Section: Look for a he... ⇲
 
Support issue

Support features not working

Fix: 1. Restart the App: Close and reopen My Constellation to see if support features become accessible. 2. Check Internet Connection: Ensure yo... ⇲

Poor customer support

Fix: 1. Use In-App Support: Check if there is an in-app support feature or FAQ section that may help resolve your issues. 2. Look for Online Res... ⇲
 
Features issue

No real-time energy usage monitoring

Fix: 1. Check App Features: Ensure that you are looking in the right section of the app for energy usage monitoring. 2. Use the Website: If the... ⇲

My Constellation lacks essential features

Fix: 1. Explore All Features: Make sure to explore all sections of the app, as some features may be hidden in menus or tabs. 2. Use the Website:... ⇲
 
Performance issue

Inconsistent app performance

Fix: 1. Restart the App: Close and reopen My Constellation to refresh its performance. 2. Clear Background Apps: Close other apps running in the... ⇲
 
Payments issue

Overcharging issues reported

Fix: 1. Review Billing History: Check your billing history in the app or on the website to verify charges. 2. Document Charges: Keep a record of... ⇲
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 what users are saying
Bad experience
77.5%

Good experience
18.3%

Neutral
4.2%

~ from our NLP analysis of 71 combined software ratings.

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 Private Data My Constellation collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics