fix problems on EMKAN Finance [iphone]

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—— Run into issues on EMKAN Finance? Get help pending when official support gets back to you!

EMKAN Finance
Info:
company: امكان للتمويل
: https://www.emkanfinance.com.sa/en/personal/finance/about-us
Chat with our AI-based EMKAN Finance Support
   Hello! How can I assist you?  

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Support issue

Poor customer service

Fix: 1. Use in-app support: If available, utilize any in-app chat or support features to get immediate assistance. This can sometimes yield faste... ⇲

Inadequate training for staff

Fix: 1. Provide feedback: If you encounter issues with staff knowledge, document your experience and provide constructive feedback through any av... ⇲

Difficulty in resolving issues

Fix: 1. Keep detailed records: Document all your interactions regarding the issue, including dates, times, and the names of representatives you s... ⇲
 
Bugs issue

Technical errors throughout the app

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find EMKAN Finance, and select 'Offload App'. This will clear the cache witho... ⇲
 
Account issue

Incompetent evaluation process

Fix: 1. Gather all necessary documentation: Ensure you have all required documents ready before applying for a loan. This can help streamline the... ⇲

Limited accessibility for non-Saudis

Fix: 1. Explore alternative services: If EMKAN Finance does not cater to non-Saudis, research other financial services that specifically offer pr... ⇲

Inability to access account

Fix: 1. Reset your password: If you cannot log in, use the 'Forgot Password' feature on the login screen to reset your password. Follow the instr... ⇲

Unreliable lending options

Fix: 1. Research thoroughly: Before applying for a loan, read reviews and gather information about the lending options available through EMKAN Fi... ⇲
 
Payments issue

High profit charges

Fix: 1. Review your loan agreement: Check the terms of your loan to understand how profit charges are calculated. This can help you identify if t... ⇲

Uncompetitive rates compared to banks

Fix: 1. Research alternative lenders: Use online tools to compare EMKAN Finance's rates with those of traditional banks and other financial insti... ⇲
 
Notifications issue

Lack of payment reminders

Fix: 1. Set up calendar reminders: Use your phone's calendar app to set reminders for upcoming payments. This can help you stay on track with you... ⇲
 
UI issue

Confusing navigation and support

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app's features and layout. Take notes on where key functions are located... ⇲
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 what users are saying
Good experience
85.9%

Bad experience
11.3%

Neutral
2.8%

~ from our NLP analysis of 7,529 combined software ratings.

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 Private Data EMKAN Finance collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics