fix problems on Action News Jax [iphone]

​

—— Run into issues on Action News Jax? Get help pending when official support gets back to you!

Action News Jax
Info:
company: Cox Media Group
: http://www.actionnewsjax.com/contact-us
: ActionNewsJax.com
Chat with our AI-based Action News Jax Support
   Hello! How can I assist you?  

characters left:
 
Updates issue

Action News Jax not updated frequently

Fix: Check the App Store for any available updates for Action News Jax. Open the App Store, tap on your profile icon at the top right, and scroll... ⇲
 
Ads issue

Repeated ads during live streams

Fix: Check if there is an option within the app settings to limit or control ad frequency. Open the app, go to 'Settings', and look for any ad-re... ⇲
 
Bugs issue

Incorrect information reported

Fix: If you encounter incorrect information, try refreshing the app or reloading the article to see if the information updates. You can do this b... ⇲
 
Video issue

Background video issue

Fix: If the background video is not playing correctly, try restarting the app. Close the app completely by swiping it away in the app switcher, t... ⇲
 
Notifications issue

Push notifications not relevant

Fix: Go to the app's 'Settings' and look for 'Notifications'. Here, you can customize which types of notifications you want to receive. Uncheck a... ⇲

Notification links do not direct to stories

Fix: If notification links are not working, try clearing the app's cache. Go to the app settings and look for an option to clear cache or data. T... ⇲

Too many irrelevant notifications

Fix: Go to the app's 'Settings' and adjust your notification preferences. Uncheck categories that you find irrelevant to reduce the number of not... ⇲
 
UI issue

Photos not fitting screen

Fix: If photos are not fitting the screen properly, try rotating your device to see if the orientation changes the display. Additionally, check i... ⇲
 
Crashes issue

Action News Jax crashes on launch

Fix: If the app crashes on launch, try restarting your iPhone. This can clear temporary glitches that may be causing the crash. After restarting,... ⇲
 
Slow issue

Slow loading times

Fix: Check your internet connection. A slow or unstable connection can cause loading issues. Switch to a different Wi-Fi network or use mobile da... ⇲
 
Screen issue

Black screen when clicking articles

Fix: If you encounter a black screen when clicking articles, try refreshing the app by pulling down on the screen. This can sometimes resolve dis... ⇲
 
Freezing issue

Action News Jax freezes while watching stream

Fix: If the app freezes during a live stream, try closing the app completely and reopening it. This can help reset any temporary issues causing t... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
92.1%

Bad experience
4.2%

Neutral
3.7%

~ from our NLP analysis of 6,956 combined software ratings.

 Switch to these Alternatives:
News4Jax - WJXT Channel 4
First Coast News Jacksonville
Florida Times-Union
WCJB TV20 News App
FOX 35 Orlando: News & Alerts
News 6 ClickOrlando - WKMG
WESH 2 News - Orlando
WFLA News Channel 8 - Tampa FL
WJCT Public Media
NBC 6 South Florida: News

 Private Data Action News Jax collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics