fix problems on Popotan [iphone]

—— Run into issues on Popotan? Get help pending when official support gets back to you!

Popotan

Info:

company: Hysiry Technology Co., Ltd.

: http://www.ipopotan.com/contact

Chat with our AI-based Popotan Support

🛠️ Common Popotan Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

MAC address difficult to find

Fix: To find the MAC address of your device, go to the settings menu of the Popotan app. Look for a section labeled 'Device Information' or 'Abou... ⇲

Animations change too fast

Fix: To adjust the speed of animations, check the settings within the Popotan app. Look for an 'Animation Speed' or 'Transition Time' option. You... ⇲

Settings issue

Automations and timing settings do not work

Fix: First, ensure that your device's firmware is up to date. Check for updates in the Popotan app under 'Settings' > 'Firmware Update'. If updat... ⇲

Bugs issue

Remote control not functional

Fix: Check if your device is connected to the same Wi-Fi network as your smartphone. If not, reconnect both devices to the same network. Then, re... ⇲

Compatibility issue

Integration with Alexa stopped

Fix: Re-link the Popotan skill in the Alexa app. Open the Alexa app, go to 'Skills & Games', search for the Popotan skill, and disable it. Then,... ⇲

Strips do not work with app

Fix: Ensure that the LED strips are compatible with the Popotan app. Check the product specifications and user manual for compatibility informati... ⇲

Skill stopped working with Alexa

Fix: Re-enable the Popotan skill in the Alexa app. Go to 'Skills & Games', find the Popotan skill, disable it, and then re-enable it. This can re... ⇲

Only works with 2G WiFi

Fix: If your device only supports 2G Wi-Fi, consider setting up a dedicated 2G network on your router. This can help ensure that your Popotan dev... ⇲

Network issue

Unable to connect to network

Fix: Ensure that your Wi-Fi network is functioning properly. Restart your router and check if other devices can connect to the network. If they c... ⇲

Lights stopped connecting to phone

Fix: Ensure that Bluetooth is enabled on your phone, as some devices may require Bluetooth for initial setup. If Bluetooth is on, try restarting... ⇲

Cannot connect multiple lights together

Fix: Ensure that all lights are on the same Wi-Fi network and are compatible with each other. Check the user manual for any specific instructions... ⇲

Connection issues for multiple users

Fix: Ensure that all users are connected to the same Wi-Fi network and that the Popotan device is set up to allow multiple connections. Check the... ⇲

Customization issue

Device list cannot be sorted

Fix: Currently, if the app does not allow sorting, you can manually rename your devices in a way that makes them easier to find. For example, pre... ⇲

Limited control over color options

Fix: Check if there are any firmware updates available for your Popotan device. Sometimes, updates can unlock additional features, including more... ⇲

Limited animated effects

Fix: Check for any updates to the Popotan app, as new animated effects may be added in future versions. Go to 'Settings' > 'App Update' to check... ⇲

Installation issue

Difficult setup process

Fix: Follow the setup instructions carefully, and ensure that you are using the latest version of the Popotan app. If you encounter issues, refer... ⇲

Registration issue

Forced registration required

Fix: If you are uncomfortable with registration, check if there is a guest mode or a way to use the app without creating an account. Some apps of... ⇲

UI issue

Popotan hard to use

Fix: Take some time to explore the app's interface. Familiarize yourself with the layout and features. Many apps have a help section or tutorial... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.0%

Neutral

2.2%

Bad experience

1.8%

~ from our NLP analysis of 1,594 combined software ratings.

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Private Data Popotan collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- User Content
- Diagnostics