fix problems on AFL Live Official App [iphone]

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—— Run into issues on AFL Live Official App? Get help pending when official support gets back to you!

AFL Live Official App
Info:
company: Telstra Limited
: https://www.afl.com.au/contact-us
: www.afl.com.au
Chat with our AI-based AFL Live Official App Support
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UI issue

Zoom feature is ordinary

Fix: Try using the pinch-to-zoom gesture on your iPhone screen to zoom in on the content. This may provide a better viewing experience than the a... ⇲

Difficult fast forward/backward controls

Fix: Try using the slider bar on the video player to manually adjust the playback position instead of relying on fast forward/backward buttons.... ⇲
 
Permissions issue

Access denied for replays

Fix: Log out of your account and log back in to refresh your access permissions. This can sometimes resolve access issues. OR Ensure that your... ⇲

No access to images on videos

Fix: Check if there are any settings in the app that allow you to enable or disable images or thumbnails for videos. Adjust these settings accord... ⇲

Barring overseas subscribers from live games

Fix: Use a VPN service to connect to an Australian server, which may allow you to bypass restrictions on live games. OR Check if the app has a... ⇲
 
Glitches issue

AFL Live Official App glitches after 10-20 minutes

Fix: Close the app completely by swiping it away in the app switcher and then reopen it. This can help reset any temporary glitches. OR Check... ⇲
 
Audio issue

Patchy live audio streaming

Fix: Switch to a different Wi-Fi network or use mobile data to see if the audio quality improves. Sometimes, network congestion can affect stream... ⇲

Sound cuts out in videos

Fix: Check your device's volume settings and ensure that the app is not muted. Also, try toggling the mute switch on your iPhone to see if it res... ⇲

Sound plays even on silent mode

Fix: Check the app settings for any audio options that may override the device's silent mode and adjust them accordingly. OR Restart your iPho... ⇲

Siren sound effects are dangerous

Fix: Adjust the app's sound settings to lower the volume of sound effects or disable them if possible. OR Use headphones while using the app t... ⇲
 
Crashes issue

Crashes frequently during ads

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes that can resolve crashing issues. OR Try cleari... ⇲
 
Compatibility issue

Video not supported outside Australia

Fix: Use a VPN service to connect to an Australian server, which may allow you to access the content as if you were in Australia. OR Check if... ⇲

No live radio broadcasts on Apple Watch

Fix: Check if the app has a dedicated Apple Watch version or companion app that supports live radio broadcasts. If not, consider using your iPhon... ⇲
 
Video issue

Match replay videos do not play

Fix: Ensure that your app is updated to the latest version, as updates may fix playback issues. OR Check your internet connection and try rest... ⇲

Cannot watch full match replays overseas

Fix: Use a VPN service to connect to an Australian server, which may allow you to access full match replays as if you were in Australia. OR Ch... ⇲
 
Loading issue

AFL Live Official App fails to load content

Fix: Check your internet connection and try switching between Wi-Fi and mobile data to see if that resolves the loading issue. OR Clear the ap... ⇲
 
Network issue

Unreliable service

Fix: Monitor your internet connection and try using the app during off-peak hours when network congestion is lower. OR Consider using a differ... ⇲

Frequent drops during games

Fix: Ensure you have a strong and stable internet connection. If using Wi-Fi, try moving closer to the router or switching to mobile data. OR... ⇲
 
Payments issue

Difficult subscription cancellation

Fix: Go to your iPhone settings, select your Apple ID, and navigate to subscriptions to manage your AFL Live subscription directly from there.... ⇲
 
Slow issue

Slow loading times

Fix: Clear the app cache or reinstall the app to eliminate any corrupted files that may be causing slow loading times. OR Ensure that your dev... ⇲
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 what users are saying
Good experience
92.7%

Neutral
3.7%

Bad experience
3.6%

~ from our NLP analysis of 1,334 combined software ratings.

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 Private Data AFL Live Official App collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics