fix problems on Provident CU [iphone]

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Provident CU Mobile Banking
Info:
company: Provident Credit Union
: http://providentcu.org/contact
: providentcu.org
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Bugs issue

Inconsistent mobile check deposit functionality

Fix: 1. Ensure proper lighting: When taking pictures of checks, make sure you are in a well-lit area and that the check is flat and free of wrink... ⇲
 
UI issue

No back function in the app

Fix: 1. Use the home button: If you need to go back, you can press the home button to return to the main screen of the app and navigate from ther... ⇲

Cluttered interface with unhelpful notices

Fix: 1. Customize notifications: Go to the app settings and adjust your notification preferences to reduce clutter and only receive important ale... ⇲

Inability to view total balance for all accounts

Fix: 1. Check account settings: Go to the account settings in the app to see if there is an option to view all account balances together. OR 2... ⇲
 
Search issue

Difficulties with finding ATMs without logging in

Fix: 1. Use the website: Visit the Provident CU website on your mobile browser to find ATM locations without needing to log in. OR 2. Use Goog... ⇲
 
Crashes issue

Provident CU crashes during security question verification

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue persists. This can sometimes resolve temporary glitches. OR... ⇲
 
Support issue

Poor customer service response times

Fix: 1. Use in-app chat: If available, use the in-app chat feature for quicker responses instead of waiting for email or phone support. OR 2.... ⇲
 
Account issue

Frequent prompts to switch users

Fix: 1. Log out properly: Always log out of the app when finished to prevent being prompted to switch users unnecessarily. OR 2. Check for mul... ⇲
 
Syncing issue

Re-initializes user information with every action

Fix: 1. Update the app: Ensure you have the latest version of the app, as updates may fix issues related to user session management. OR 2. Cle... ⇲
 
Payments issue

Long holds on deposited checks

Fix: 1. Check deposit limits: Ensure you are within the deposit limits set by the bank, as exceeding these can lead to longer holds. OR 2. Use... ⇲
 
Network issue

Limited functionality without WiFi

Fix: 1. Enable cellular data: Go to Settings > Cellular and ensure that cellular data is enabled for the Provident CU app to use it without Wi-Fi... ⇲
 
Privacy issue

Frequent requests for personal information

Fix: 1. Review privacy settings: Go to the app settings and review what information is being requested. Adjust settings if possible to limit unne... ⇲
 
Freezing issue

Unresponsive app during transactions

Fix: 1. Close background apps: Double-click the home button and swipe up on other apps to close them, freeing up resources for the banking app.... ⇲
 
Camera issue

Frustrating camera capture for check deposits

Fix: 1. Use a flat surface: Place the check on a flat, contrasting surface to improve camera focus and capture quality. OR 2. Adjust camera se... ⇲
 
Security issue

Lack of fraud alert management in the app

Fix: 1. Monitor transactions regularly: Regularly check your account transactions for any unauthorized activity and report it immediately. OR... ⇲
 
Performance issue

Poor performance compared to other banking apps

Fix: 1. Optimize device storage: Go to Settings > General > iPhone Storage and remove any unnecessary apps or files to improve overall device per... ⇲
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 what users are saying
Good experience
95.5%

Bad experience
2.5%

Neutral
2.1%

~ from our NLP analysis of 10,053 combined software ratings.

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 Private Data Provident CU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics