fix problems on MEDsys [iphone]

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—— Run into issues on MEDsys? Get help pending when official support gets back to you!

MEDsys - MVV
Info:
company: MEDsys
: http://www.vincent-hcs.com/
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Payments issue

Unclear pay discrepancies

Fix: Keep a detailed record of your hours worked and compare them with the pay received. If discrepancies arise, document them clearly with dates... ⇲
 
Customization issue

Inability to change ADL responses

Fix: Check if there is an option in the app settings to enable editing of ADL responses. Sometimes, permissions can be toggled in the settings me... ⇲
 
UI issue

Poor visibility of ADL checklist

Fix: Try adjusting the display settings on your iPhone. Go to 'Settings' > 'Display & Brightness' and ensure that the brightness is set to a comf... ⇲

No driving directions on map

Fix: Use a separate navigation app like Google Maps or Apple Maps for driving directions. You can manually enter the destination based on the inf... ⇲

Tiny checkboxes in task window

Fix: Try adjusting the display settings on your iPhone to increase text size. Go to 'Settings' > 'Display & Brightness' > 'Text Size' and adjust... ⇲

MEDsys not user-friendly

Fix: Familiarize yourself with the app by exploring all its features. Spend some time navigating through the menus and settings to understand how... ⇲
 
Bugs issue

Incorrect clock-in status

Fix: Double-check your clock-in time by reviewing your device's time settings. Ensure that your iPhone is set to the correct time zone under 'Set... ⇲

Disappearing client logs

Fix: Regularly back up your logs by exporting them to a secure location, such as a cloud storage service or email. This way, you have a copy even... ⇲
 
Syncing issue

Task sheets unavailable for extended periods

Fix: Check for any scheduled maintenance notifications from the app. Sometimes, task sheets may be temporarily unavailable due to updates or serv... ⇲
 
Privacy issue

Lack of anonymity for client movements

Fix: If privacy is a concern, consider discussing with your supervisor about implementing a more anonymous tracking system or using pseudonyms fo... ⇲
 
Updates issue

Problems after last update

Fix: If issues arose after an update, try uninstalling and reinstalling the app. This can sometimes resolve problems caused by corrupted files du... ⇲
 
Network issue

Requires internet connection to function

Fix: Ensure you have a stable internet connection. If you are in an area with poor connectivity, consider switching to a different network or usi... ⇲
 
Login issue

Frequent logouts

Fix: Check your app settings for any session timeout settings that may be causing frequent logouts. Adjust these settings if possible. OR Ensu... ⇲
 
Installation issue

Need to restart app setup

Fix: If you need to restart the app setup, first ensure that you have all necessary information and credentials ready before starting the process... ⇲
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 what users are saying
Good experience
55.0%

Bad experience
40.0%

Neutral
5.0%

~ from our NLP analysis of 20 combined software ratings.

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 Private Data MEDsys collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content