fix problems on A To Z Expeditors [iphone]

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—— Run into issues on A To Z Expeditors? Get help pending when official support gets back to you!

A to Z Expeditors
Info:
company: TKHAUL LLC
: https://www.atozexpeditors.com/
: www.loadhive.com
Chat with our AI-based A to Z Expeditors Support
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Bugs issue

Loads sometimes lack dimensions

Fix: When accepting a load, always request complete information, including dimensions, from the dispatcher. If dimensions are missing, do not hes... ⇲

Inaccurate weight information

Fix: Always verify the weight of the load at a certified scale before accepting it. If discrepancies arise, document them and communicate with th... ⇲

Inconsistent load offers

Fix: Regularly check the app for new load offers and set alerts if the app allows it. This can help you stay updated on available loads. OR Ne... ⇲

Time wasted on unsuitable loads

Fix: Before accepting a load, thoroughly review all details to ensure it meets your criteria. If it doesn't, decline the load and move on to the... ⇲

No consistent loads provided

Fix: Set up alerts for new load postings in the app to stay informed about available opportunities. This can help you act quickly when suitable l... ⇲
 
Payments issue

Late fees charged incorrectly

Fix: Maintain a detailed log of all your deliveries, including timestamps and any communication regarding delays. If you receive a late fee, use... ⇲

No follow-through on negotiated prices

Fix: Document all negotiations and agreements in writing, including dates and details. If follow-through is lacking, refer back to this documenta... ⇲

Long distances for low pay

Fix: Evaluate the cost of fuel and time against the pay offered for each load. If the pay does not justify the distance, consider declining the l... ⇲
 
Messages issue

Poor communication from dispatchers

Fix: Establish clear communication protocols with dispatchers, such as preferred methods of contact and response times. If communication is lacki... ⇲

Difficult to understand dispatchers

Fix: If you find it hard to understand a dispatcher, politely ask them to repeat or clarify their instructions. You can also request that they co... ⇲

No contact for dispatchers

Fix: Request a direct contact number or email for your dispatcher when you first start working with them. This can facilitate better communicatio... ⇲
 
Security issue

Scam allegations

Fix: Research the company and read reviews from other users to verify its legitimacy. If you suspect a scam, document your experiences and report... ⇲
 
Permissions issue

High insurance requirements

Fix: Shop around for insurance providers to find the best rates and coverage that meet the platform's requirements. Consider bundling policies fo... ⇲
 
Support issue

No tutorials available

Fix: Look for online resources such as forums, YouTube videos, or blogs that provide tips and tutorials on using the software effectively. Many u... ⇲

No support for first-time owner operators

Fix: Seek out online communities or forums specifically for first-time owner-operators. These can provide valuable advice and support from experi... ⇲
 
Customization issue

Limited routes allow for counter offers

Fix: Explore alternative routes or backhauls that may not be listed in the app. This can provide additional opportunities for counter offers. O... ⇲
 
Management issue

Poor management of the app

Fix: Regularly update the app to ensure you have the latest features and bug fixes. Check for updates in the App Store and install them as they b... ⇲
 
Account issue

No accountability for mistakes

Fix: Keep detailed records of all transactions and communications. If mistakes occur, use this documentation to address the issue with the releva... ⇲
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 what users are saying
Good experience
58.1%

Bad experience
37.5%

Neutral
4.4%

~ from our NLP analysis of 160 combined software ratings.

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 Private Data A to Z Expeditors collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data