—— Run into issues on TXB Rewards? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check your app settings to see if there is an option to remember your device or enable biometric login (like Face ID or Touch ID). This can... ⇲
Fix: Try force closing the app and reopening it. To do this, swipe up from the bottom of the screen (or double-click the home button on older iPh... ⇲
Fix: Ensure you have a stable internet connection. If you're on Wi-Fi, try switching to cellular data or vice versa to see if that resolves the i... ⇲
Fix: Regularly check the app for updates on rewards availability, as these can change frequently. Consider setting reminders to check back at spe... ⇲
Fix: Double-check that you are entering the correct bank account information, including routing and account numbers. Ensure there are no typos or... ⇲
Fix: Make sure you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feature to rese... ⇲
Fix: Update the app to the latest version available in the App Store, as updates often include bug fixes that can resolve crashing issues. OR... ⇲
Fix: Take your time to carefully follow each step of the enrollment process. If possible, write down any required information beforehand to strea... ⇲
Fix: If you have a physical card, ensure you have it on hand during the registration process. If you do not have a card, check if there are alter... ⇲
Fix: Double-check that you are entering all required information correctly and that you meet any eligibility requirements for account creation.... ⇲
Fix: If you need to use the app without data, consider downloading any necessary information while connected to Wi-Fi. Some apps allow you to sav... ⇲
Fix: Check the app's official social media pages or website for any announcements regarding server maintenance or downtime. This can provide insi... ⇲
Fix: Ensure that you are using a strong password that meets the app's security requirements. Sometimes, using a password manager can help you kee... ⇲
Fix: Check if the app has specific instructions for use at gas pumps. Some apps may require you to perform certain actions before fueling, such a... ⇲
Fix: Follow a step-by-step guide or tutorial if available within the app or online. Breaking down the setup process into smaller tasks can make i... ⇲
Fix: Ensure that your iPhone's operating system is up to date, as compatibility issues can cause apps to function improperly. Go to Settings > Ge... ⇲