fix problems on 360FCU [iphone]

​

—— Run into issues on 360FCU? Get help pending when official support gets back to you!

360FCU - Web24 Mobile Banking
Info:
company: 360 Federal Credit Union
: https://www.360fcu.org/contact-us/
: www.360fcu.org
Chat with our AI-based 360FCU Support
   Hello! How can I assist you?  

characters left:
 
Account issue

360FCU locks users out of accounts

Fix: If you are locked out, try resetting your password through the app or website. Look for a 'Forgot Password' link and follow the prompts to r... ⇲

Logs users out for inactivity

Fix: To avoid being logged out, try to interact with the app periodically while using it, such as tapping on different sections or refreshing the... ⇲
 
Login issue

Frequent login issues

Fix: Ensure that you are entering the correct username and password. If you have recently changed your password, make sure you are using the upda... ⇲

Continuous login cycle

Fix: Clear the app's cache and data by uninstalling and reinstalling the app. This can help reset any stuck processes causing the login loop. O... ⇲

Invalid credentials error

Fix: Double-check your username and password for any typos. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲
 
Network issue

Network connectivity error messages

Fix: Check your internet connection. Try switching between Wi-Fi and cellular data to see if the issue persists. If using Wi-Fi, restart your rou... ⇲

Connection errors prevent access

Fix: Check your internet connection and switch between Wi-Fi and cellular data to see if the issue persists. Restart your router if using Wi-Fi.... ⇲
 
Support issue

Technical issues require calling support

Fix: Before calling support, check the app's FAQ or help section for troubleshooting tips that may resolve your issue without needing to contact... ⇲

Poor service from staff

Fix: If you have had a negative experience, consider providing feedback through the app or website, as this may help improve service in the futur... ⇲
 
Bugs issue

ATM frequently malfunctions

Fix: If you encounter issues with an ATM, try using a different ATM location. Sometimes, specific machines may be out of service or experiencing... ⇲

Check recognition issues

Fix: Ensure that you are placing the check on a flat surface with good lighting when taking a photo for mobile deposit. This can improve recognit... ⇲

360FCU is buggy and unreliable

Fix: Uninstall the app and reinstall it from the App Store to ensure you have the latest version and that any corrupted files are removed. OR... ⇲
 
Slow issue

Slow loading times

Fix: Close any other apps running in the background to free up resources on your device. Double-tap the home button and swipe up on apps to close... ⇲
 
Crashes issue

Touch ID login crashes app

Fix: Disable Touch ID for the app by going to Settings > Touch ID & Passcode, and turning off the app's access. Then, try logging in with your us... ⇲
 
Updates issue

Inability to update app

Fix: Ensure that your device has enough storage space for the update. Go to Settings > General > iPhone Storage to check available space and dele... ⇲
 
Registration issue

Cannot pass phone number page

Fix: Double-check that you are entering the correct phone number format. Ensure there are no extra spaces or characters that could cause an error... ⇲
 
Downloads issue

360FCU fails to download

Fix: Check your internet connection and ensure you have a stable Wi-Fi or cellular data connection. Try restarting your device and attempting the... ⇲
 
UI issue

Lack of detailed information for transfers

Fix: Check if there are any settings within the app that allow you to customize the information displayed for transfers. Look for options in the... ⇲

Not user friendly

Fix: Familiarize yourself with the app's layout by exploring all available features and settings. This can help you navigate more efficiently.... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
92.4%

Bad experience
4.9%

Neutral
2.6%

~ from our NLP analysis of 1,217 combined software ratings.

 Switch to these Alternatives:
Windsor Federal
American Eagle FCU Mobile
Riverbank Federal Credit Union
4U Credit Union
Westfield Bank
First World Mortgage
Finex Credit Union Mobile
Nutmeg State FCU Mobile
TOBACCO VALLEY TEACHERS FED CU
Coast360 Federal Credit Union

 Private Data 360FCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics