fix problems on NYC 311 [iphone]

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—— Run into issues on NYC 311? Get help pending when official support gets back to you!

NYC 311
Info:
company: Department of Information Technology And Telecomm
: http://www.nyc.gov/html/static/pages/forms/mobile-feedback.shtml
: www.nyc.gov
Chat with our AI-based NYC 311 Support
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Settings issue

Requires address for all complaints

Fix: If you are having trouble entering your address, try using the 'Use Current Location' feature if available. This can help auto-fill your add... ⇲

Cannot file 'Non-Emergency Traffic Condition' complaints

Fix: If this category is unavailable, consider submitting your complaint under a related category that may cover traffic issues, such as 'Road Ha... ⇲

Cannot report broken pedestrian traffic lights

Fix: If this specific complaint category is unavailable, report the issue under a related category, such as 'Traffic Signals' or 'Road Hazards.'... ⇲
 
Downloads issue

No bulk export function for tickets

Fix: Manually keep a record of your complaints by taking screenshots or writing them down in a separate document. This can help you track your su... ⇲
 
Uploads issue

Photos submitted with tickets not retained

Fix: After submitting a ticket, save the photos to your device or a cloud storage service for your records. This way, you will have a backup of t... ⇲

No ability to resubmit closed tickets

Fix: Keep a personal record of closed tickets and their details. If you need to resubmit, create a new ticket with the same information. OR If... ⇲
 
UI issue

Button for address input too low on screen

Fix: Try rotating your device to landscape mode, which may provide a better view and easier access to the address input button. OR If the butt... ⇲

NYC 311 sends users to the website instead of functioning fully

Fix: If the app redirects you to the website, try using the website directly for a more complete experience, especially for complex complaints.... ⇲
 
Support issue

No accountability for city responses

Fix: Keep a personal log of your complaints and any responses received. This can help you track the effectiveness of the city's responses over ti... ⇲

No evidence of police response to complaints

Fix: Keep a record of your complaints and any follow-up actions you take. This can help you track the effectiveness of your reports. OR If you... ⇲

Requests closed without action taken

Fix: Follow up on your complaints through other channels, such as local community boards or social media, to increase visibility and accountabili... ⇲
 
Customization issue

Limited complaint categories

Fix: When submitting a complaint, choose the category that most closely matches your issue, even if it’s not a perfect fit. This can help ensure... ⇲
 
Updates issue

NYC 311 updates made it less user-friendly

Fix: Familiarize yourself with the new layout and features after each update. Take notes on any changes that affect your usage to adapt more quic... ⇲

Frequent app updates required

Fix: Enable automatic updates on your device to ensure you always have the latest version without needing to check manually. OR If updates are... ⇲
 
Search issue

No search function for alerts

Fix: Manually check the alerts section regularly to stay updated on any new information or changes. OR Consider following local news sources o... ⇲

Limited search options

Fix: Use specific keywords related to your complaint when searching to improve your chances of finding relevant information. OR Consider using... ⇲
 
Compatibility issue

No support for third-party keyboards

Fix: Switch back to the default keyboard on your device when using the app to ensure full functionality. OR Check for updates to your third-pa... ⇲
 
Network issue

Location identification fails for areas without buildings

Fix: Manually enter your location if the app fails to identify it. Use nearby landmarks or intersections as reference points. OR If you freque... ⇲

Geolocation stopped working

Fix: Check your device's location settings to ensure that location services are enabled for the NYC 311 app. Go to Settings > Privacy > Location... ⇲
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 what users are saying
Good experience
47.8%

Bad experience
44.9%

Neutral
7.3%

~ from our NLP analysis of 343 combined software ratings.

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 Private Data NYC 311 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics