fix problems on Texas [iphone]

—— Run into issues on Texas ? Get help pending when official support gets back to you!

Texas by Texas (TxT)

Info:

company: Texas Department of Information Resources

: https://www.texas.gov/help-support/?utm_source=TxT-web&utm_medium=footer&utm_id=CHD

: www.texas.gov

Chat with our AI-based Texas Support

🛠️ Common Texas Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Scanning existing registration doesn’t work

Fix: Ensure that the camera lens is clean and unobstructed. Try to scan in a well-lit area to improve recognition. If the issue persists, restart... ⇲

No option to specify credit card address

Fix: Try entering your credit card information manually instead of using saved payment methods. Look for an option to add a billing address durin... ⇲

Account issue

Record gets locked after canceling renewal

Fix: Check if there is an option to unlock or reactivate your record in the app settings or account management section. If available, follow the... ⇲

Loading issue

Unable to load to-do list

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the issue persists. OR Clear the app... ⇲

Information doesn’t load after login

Fix: Log out of the app and then log back in. This can refresh your session and load your information correctly. OR Check for app updates in t... ⇲

Notifications issue

No email or text confirmation after renewal

Fix: Check your spam or junk email folder to ensure the confirmation email did not get filtered. Also, verify that your email address is correctl... ⇲

UI issue

Can’t see more than three cars

Fix: Check if there is a limit set in the app settings for the number of vehicles displayed. If so, adjust the settings to show more vehicles.... ⇲

Donation options not visible while typing

Fix: Try tapping outside the text field to see if the donation options appear. Sometimes, the keyboard can block options on the screen. OR Che... ⇲

First name field too short

Fix: If the app allows, try using a nickname or shortened version of your first name that fits within the character limit. OR Check if there i... ⇲

Splash screen blocks navigation

Fix: Try tapping the splash screen or waiting for it to disappear. If it remains, restart the app. OR If the splash screen continues to block... ⇲

Payments issue

Failed transaction requires 24-hour wait

Fix: Check your bank account or credit card statement to see if the transaction was processed despite the error. If so, you may not need to wait.... ⇲

Payment information errors due to auto-complete

Fix: Disable auto-complete in your device settings for the app. Go to Settings > Safari > AutoFill and turn off the options for credit cards. O... ⇲

Bugs issue

Texas sends error during form submission

Fix: Ensure all required fields are filled out correctly. Look for any error messages that indicate which fields need correction. OR Try resta... ⇲

Inability to pick up where left off in application

Fix: Make sure to save your progress if there is a save option available. If not, try to complete the application in one session. OR If the ap... ⇲

Incorrect renewal date displayed

Fix: Check your account settings to see if the renewal date can be manually updated or corrected. OR Log out and back in to refresh your accou... ⇲

Glitches issue

Glitches prevent completing renewal process

Fix: Try restarting the app and your device to clear any temporary glitches. Ensure you have a stable internet connection during the process. O... ⇲

Support issue

Technical support link doesn’t work

Fix: Try accessing the support link from a web browser instead of the app. This may bypass any issues within the app. OR Look for alternative... ⇲

Camera issue

Camera capture of barcodes fails

Fix: Ensure that the camera lens is clean and that you are in a well-lit area. Hold the camera steady and at the correct distance from the barcod... ⇲

Crashes issue

Texas force-closes when accessing documents

Fix: Restart your device to clear any temporary issues that may be causing the app to crash. OR Check for app updates in the App Store, as upd... ⇲

Security issue

Excessive verification codes

Fix: Check your account settings to see if you can adjust the frequency of verification codes or enable a more convenient authentication method.... ⇲

Compatibility issue

Texas only supports phone, not iPad

Fix: If you have an iPad, try using the app in compatibility mode by adjusting the settings in your iPad to run iPhone apps. OR Consider using... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.1%

Bad experience

1.9%

Neutral

1.0%

~ from our NLP analysis of 15,395 combined software ratings.

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Private Data Texas collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics
- Other Data