fix problems on Guac [iphone]

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—— Run into issues on Guac? Get help pending when official support gets back to you!

Guac - Save While You Spend
Info:
company: New World Savings, Inc
: http://www.guacapp.com
: www.guacapp.com
Chat with our AI-based Guac Support
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Settings issue

Inability to update bank information easily

Fix: Navigate to the 'Settings' or 'Account' section of the app. Look for an option to manage or update your bank information. Follow the prompts... ⇲
 
UI issue

Confusing user interface

Fix: Take some time to explore the app's features. Familiarize yourself with the layout and where different functions are located. This can help... ⇲
 
Loading issue

Delayed transaction visibility

Fix: Check your internet connection to ensure that the app can sync with your bank account properly. A poor connection can delay updates. OR T... ⇲
 
Account issue

Intrusive account deletion process

Fix: Before attempting to delete your account, ensure you have backed up any important information or data. Review the app's terms regarding acco... ⇲

Error messages during account deletion

Fix: Ensure that you have followed all steps correctly as outlined in the app's help section. Sometimes, missing a step can trigger an error. O... ⇲
 
Glitches issue

Frequent app glitches

Fix: Make sure your device's operating system is up to date. Glitches can often be resolved by updating to the latest version of iOS. OR Try u... ⇲
 
Payments issue

High fees for previously free features

Fix: Review the app's pricing structure in the settings or help section. Understanding what features are now paid can help you adjust your usage... ⇲

Overdraft issues

Fix: Review your account settings to ensure that overdraft protection is enabled, if available. This can help prevent overdraft situations. OR... ⇲

Lack of overdraft protection

Fix: Check if there are any settings within the app to enable overdraft protection. If not, consider linking a backup account that has overdraft... ⇲

Inability to transfer funds directly

Fix: Look for a 'Transfer' or 'Send Money' option within the app. Ensure you have linked the correct accounts to facilitate transfers. OR If d... ⇲
 
Features issue

Lack of investment options

Fix: Explore the app's features thoroughly to see if there are any hidden investment options or features that you may have missed. OR If inves... ⇲
 
Syncing issue

Inconsistent cash back tracking

Fix: Keep a manual record of your transactions and the expected cash back. This can help you track discrepancies and provide evidence if needed.... ⇲
 
Support issue

Unresponsive customer service

Fix: Try reaching out to customer service during off-peak hours when they may be less busy. This can sometimes result in quicker responses. OR... ⇲

Poor follow-up on support inquiries

Fix: Keep a record of your inquiries, including dates and details. This can help you follow up more effectively if you do not receive a response.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
84.8%

Bad experience
12.9%

Neutral
2.4%

~ from our NLP analysis of 2,034 combined software ratings.

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The Beans

 Private Data Guac collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics