fix problems on Petco México [iphone]

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—— Run into issues on Petco México? Get help pending when official support gets back to you!

Petco México
Info:
company: Wallia, S.A. de C.V.
: https://www.petco.com.mx/petco/en/
: www.petco.com.mx
Chat with our AI-based Petco México Support
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Slow issue

Slow performance causing device overheating

Fix: 1. Close any background apps that may be consuming resources. Double-click the home button (or swipe up from the bottom on newer models) and... ⇲
 
Payments issue

Double charges on orders

Fix: 1. Check your bank statement to confirm if the double charge is reflected there. Sometimes, pending transactions may appear as duplicates.... ⇲
 
Bugs issue

Inability to add items to cart

Fix: 1. Ensure that the app is updated to the latest version. Go to the App Store, search for Petco, and tap 'Update' if available. 2. Restart t... ⇲

Coupons not applied at checkout

Fix: 1. Ensure that the coupon code is entered correctly, including any special characters or case sensitivity. 2. Check the terms and condition... ⇲
 
Login issue

Petco México logs out unexpectedly

Fix: 1. Ensure that your app is updated to the latest version. Go to the App Store and check for updates. 2. Check your iPhone's settings to ens... ⇲
 
UI issue

Confusing interface for purchases

Fix: 1. Familiarize yourself with the app by exploring its features. Spend some time navigating through the app to understand its layout. 2. Loo... ⇲

Lack of price visibility for services

Fix: 1. Check if there is a dedicated services section within the app where prices may be listed. 2. If prices are not visible, consider visitin... ⇲
 
Customization issue

No wishlist feature for saving products

Fix: 1. Use the cart as a temporary wishlist by adding items you are interested in purchasing. You can remove them later if you decide not to buy... ⇲
 
Syncing issue

Grooming appointments not syncing with phone calendar

Fix: 1. Ensure that you have granted the Petco app permission to access your calendar. Go to Settings > Privacy > Calendars and check if the Petc... ⇲
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 what users are saying
Good experience
93.8%

Bad experience
4.0%

Neutral
2.2%

~ from our NLP analysis of 321 combined software ratings.

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 Private Data Petco México collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers