fix problems on Trustco Bank [iphone]

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Trustco Bank Mobile
Info:
company: Trustco Bank
: https://www.trustcobank.com/
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Login issue

Inconsistent login issues

Fix: 1. Ensure correct credentials: Double-check that you are entering the correct username and password. If you have forgotten your password, us... ⇲

Requires repeated login information entry

Fix: 1. Enable 'Remember Me': If the app has a 'Remember Me' option, make sure it is checked to save your login information. 2. Check app permis... ⇲

Trustco Bank does not hold password

Fix: 1. Enable password saving: Check if there is an option in the app settings to save your password. If not, consider using a password manager... ⇲
 
Security issue

Touch ID functionality is unreliable

Fix: 1. Re-enable Touch ID: Go to Settings > Touch ID & Passcode, and ensure that the Trustco Bank Mobile app is enabled for Touch ID. If it is a... ⇲
 
UI issue

Difficulties viewing older transactions

Fix: 1. Use the search feature: If available, use the search function within the app to find specific transactions by date or amount. 2. Check t... ⇲

No link to statements found

Fix: 1. Check the menu options: Navigate through the app's menu to find the 'Statements' or 'Documents' section. It may be located under account... ⇲

Limited real-time transaction visibility

Fix: 1. Refresh the app: Pull down on the transaction history screen to refresh the data and see if new transactions appear. 2. Check for update... ⇲

Inability to process checks in horizontal mode

Fix: 1. Use vertical mode: For now, switch your phone to vertical mode when using the mobile check deposit feature, as this may be a limitation o... ⇲
 
Settings issue

Clunky alert setup process

Fix: 1. Follow step-by-step: Carefully follow the prompts in the app to set up alerts. Take your time to ensure you are selecting the correct opt... ⇲
 
Account issue

Old phone number used for verification

Fix: 1. Update your contact information: Go to the app settings or your profile section and update your phone number to the current one. 2. Use... ⇲
 
Crashes issue

Trustco Bank crashes during two-factor authentication

Fix: 1. Ensure a stable connection: Make sure you have a strong internet connection during the authentication process. Switch between Wi-Fi and c... ⇲
 
Bugs issue

Mobile check deposit feature is problematic

Fix: 1. Ensure proper lighting: When taking pictures of checks, ensure you have good lighting and that the check is flat and on a contrasting bac... ⇲
 
Notifications issue

Notifications for check processing are not reliable

Fix: 1. Check notification settings: Go to your iPhone settings, find the Trustco Bank Mobile app, and ensure notifications are enabled. 2. Refr... ⇲
 
Updates issue

Overall outdated app experience

Fix: 1. Provide feedback: Use any feedback option within the app to suggest improvements or features you would like to see. 2. Explore alternati... ⇲
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 what users are saying
Good experience
94.0%

Bad experience
3.4%

Neutral
2.5%

~ from our NLP analysis of 1,691 combined software ratings.

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 Private Data Trustco Bank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics