fix problems on Coco [iphone]

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—— Run into issues on Coco? Get help pending when official support gets back to you!

Coco -Live Stream & Video Chat
Info:
company: Newell Communications LLC
: https://www.coconut.tv
: www.coconut.tv
Chat with our AI-based Coco Support
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Ads issue

Inappropriate content in ads

Fix: Adjust your ad preferences in the app settings. Look for an option related to ads or content preferences and set it to limit inappropriate c... ⇲
 
Privacy issue

Racism and colorism issues

Fix: Engage with the community guidelines and report any instances of racism or colorism you encounter. Use the reporting feature within the app... ⇲

Coco perceived as a porn site

Fix: Adjust your profile settings to reflect a more professional or casual approach. Use a profile picture and bio that clearly indicate your int... ⇲

Discrimination in profile picture approvals

Fix: Review the app's guidelines for profile pictures to ensure your image complies with their standards. This can help avoid rejection. OR Co... ⇲

Exploitation of women for profit

Fix: Support content that promotes positive representation and empowerment. Engage with creators who advocate for women's rights and equality.... ⇲

Recording of live sessions without consent

Fix: Review the app's privacy settings and adjust them to limit who can record your sessions. Look for options related to privacy and permissions... ⇲
 
Security issue

Scamming issues

Fix: Be cautious about sharing personal information or financial details with other users. Always verify the identity of individuals before engag... ⇲

Account hacking and lack of support

Fix: Enable two-factor authentication if available. This adds an extra layer of security to your account and can help prevent unauthorized access... ⇲
 
Support issue

Poor customer service

Fix: Utilize the in-app help or FAQ section to find answers to common issues. This can often provide quicker solutions than waiting for customer... ⇲

Unwelcoming to new users

Fix: Create a welcoming environment by engaging with new users positively. Offer tips and guidance to help them navigate the app, which can foste... ⇲

Favoritism among streamers

Fix: Engage with a variety of streamers to diversify your experience. This can help you discover new content and reduce the feeling of favoritism... ⇲

Inconsistent moderation

Fix: Report any instances of inappropriate behavior or content to help improve moderation. Use the reporting feature to flag issues you encounter... ⇲

Slow customer support response

Fix: Be proactive in seeking answers through the app's help section or community forums. This can often provide quicker solutions than waiting fo... ⇲
 
Audio issue

Echoing and weird noises during live

Fix: Check your microphone and speaker settings. Ensure that your device's volume is not too high, which can cause echoing. You can also try usin... ⇲
 
Messages issue

Banned words causing communication issues

Fix: Familiarize yourself with the app's list of banned words and phrases. Avoid using these in your chats to prevent messages from being blocked... ⇲
 
Account issue

Underage users getting banned

Fix: Ensure that your profile accurately reflects your age and identity. This can help prevent misunderstandings regarding age restrictions. OR... ⇲
 
Crashes issue

Crashes when opening the app

Fix: Clear the app's cache and data. Go to your device settings, find the app, and select 'Clear Cache' or 'Clear Data'. This can help resolve cr... ⇲
 
Payments issue

Issues with cashing out diamonds

Fix: Double-check the requirements for cashing out diamonds. Ensure you meet all criteria before attempting to cash out. OR Try restarting the... ⇲

High fees taken from earnings

Fix: Review the app's fee structure to understand how fees are applied. This can help you plan your earnings accordingly. OR Consider adjustin... ⇲
 
Updates issue

Lack of regular updates and bug fixes

Fix: Check for updates regularly in the App Store. Keeping the app updated can help ensure you have the latest features and bug fixes. OR Prov... ⇲
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 what users are saying
Good experience
80.9%

Bad experience
14.0%

Neutral
5.1%

~ from our NLP analysis of 14,936 combined software ratings.

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Fachat: Online Video Chat

 Private Data Coco collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers

  Cost of Subscriptions
  1. 1200 (20% Free): $9.99 1200 (20% Free)
  2. 500: $4.99 500 Coins
  3. 2500 (25% Free): $19.99 2500 (25% Free)
  4. 6500 (30% Free): $49.99 6500 (30% Free)
  5. 14000 (40% Free): $99.99 14000 (40% Free)
  6. 200 : $1.99 200
  7. 100: $0.99 100 Coins
  8. Fan 1 : $6.99 Fan 1
  9. Fan 2 : $6.99 Fan 2
  10. Coconut Member 10: $4.99 Coconut Member 10