fix problems on Evie Carshare [iphone]

​

—— Run into issues on Evie Carshare? Get help pending when official support gets back to you!

Evie Carshare
Info:
company: HOURCAR
: https://hourcar.org
Chat with our AI-based Evie Carshare Support
   Hello! How can I assist you?  

characters left:
 
Updates issue

No live update of vehicles

Fix: Manually refresh the map by pulling down on the screen to see if the vehicle locations update. This can help you get the latest information... ⇲
 
UI issue

No refresh button

Fix: Use the pull-to-refresh gesture by dragging the map down to refresh the vehicle locations manually. OR If the app has a settings menu, ch... ⇲

No indicator for charging status

Fix: Check the vehicle details in the app to see if there is any information about charging status provided by the app. OR Consider taking not... ⇲

Icons may overlap

Fix: Zoom in or out on the map to adjust the view and reduce icon overlap, which can help you see vehicle locations more clearly. OR Try rotat... ⇲
 
Slow issue

API is slow

Fix: Try using the app during off-peak hours when demand may be lower, which can help improve response times from the API. OR Clear the app's... ⇲

Slow delays in communication with car

Fix: Ensure that your phone's Bluetooth is enabled and that you are within range of the vehicle to improve communication speed. OR Restart the... ⇲

Slow delay in ending trip

Fix: Make sure you are in a location with a strong internet connection when ending your trip to speed up the process. OR Try closing and reope... ⇲

Evie Carshare loads extremely slowly

Fix: Free up storage space on your iPhone by deleting unused apps or files, which can help improve app loading times. OR Try restarting your i... ⇲
 
Loading issue

No caching of vehicles

Fix: If you frequently use the app in the same areas, consider taking screenshots of the map for quick reference while offline. OR Check if th... ⇲
 
Bugs issue

Vehicle positions may be inaccurate

Fix: Ensure that your GPS location services are enabled for the app by going to Settings > Privacy > Location Services and selecting Evie Carshar... ⇲

Evie Carshare is buggy

Fix: Update the app to the latest version available in the App Store, as updates often fix bugs and improve performance. OR Try uninstalling a... ⇲
 
Notifications issue

No final trip ended screen or notification

Fix: Check the app settings to see if there is an option to enable notifications for trip completion. OR After ending a trip, manually check y... ⇲
 
Network issue

Difficulties logging out due to lack of Internet connection

Fix: If you cannot log out, try closing the app completely and reopening it when you have a better internet connection. OR Consider using the... ⇲
 
Availability issue

Demand exceeds availability of cars

Fix: Plan your trips during off-peak hours when demand may be lower to increase your chances of finding available vehicles. OR Consider using... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
93.2%

Bad experience
3.6%

Neutral
3.2%

~ from our NLP analysis of 308 combined software ratings.

 Switch to these Alternatives:
Metro Transit
MPLS Parking
Wridz
ihail
RideMVTA: Transit App
Ridesure USA
MN State Parks and Trails GO
Jefferson Lines
SW Prime
Pantograph

 Private Data Evie Carshare collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics