fix problems on PlayStation App [iphone]

—— Run into issues on PlayStation App? Get help pending when official support gets back to you!

PlayStation App

Info:

company: PlayStation Mobile Inc.

: https://playstation.com/help

Chat with our AI-based PlayStation App Support

🛠️ Common PlayStation App Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

PlayStation App freezes while watching stream

Fix: 1. Close the PlayStation App completely by swiping it away in the app switcher. 2. Restart your iPhone to clear any temporary glitches. 3. R... ⇲

Slow and laggy performance

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage > PlayStation App and selecting 'Offload App'. This will remove the a... ⇲

Audio issue

Inability to use wireless headsets for voice chat

Fix: 1. Ensure your wireless headset is properly paired with your iPhone. Go to Settings > Bluetooth and check if the headset is connected. 2. Re... ⇲

No option to join party without a mic

Fix: 1. Use the app to send messages to party members instead of voice chat. 2. Join the party and use text chat features if available. OR 1.... ⇲

Customization issue

Cannot change cover image from app

Fix: 1. Open the PlayStation App and navigate to your profile. 2. Tap on the current cover image and look for an option to change it. If not avai... ⇲

No wishlist feature

Fix: 1. Use the PlayStation Store on your console or web browser to create a wishlist. This feature may not be available in the app currently.... ⇲

No filters in the store

Fix: 1. Use the search bar to find specific games or content instead of filtering. 2. Browse through categories manually to find what you need.... ⇲

No option to sort games by release date

Fix: 1. Use the search function to find specific games or check the latest releases section if available. OR 1. Use the PlayStation Store on y... ⇲

Settings issue

No option to delete shared media

Fix: 1. Navigate to the shared media section in the app. 2. Look for an option to manage or edit shared media. If there is no delete option, this... ⇲

Points expiration policy

Fix: 1. Regularly check your points balance and use them before they expire. 2. Keep track of expiration dates if provided in the app. OR 1. U... ⇲

UI issue

Difficult navigation compared to older version

Fix: 1. Familiarize yourself with the new layout by exploring each section of the app. 2. Use the search function to quickly find specific featur... ⇲

Search issue

Search function for users is broken

Fix: 1. Restart the app and try searching again. 2. Ensure you are connected to a stable internet connection. OR 1. Use the PlayStation consol... ⇲

Compatibility issue

No ability to turn on PS from app

Fix: 1. Check if your console settings allow remote play. Go to Settings > Remote Play Connection Settings on your console and enable it. OR 1... ⇲

Gameplay issue

Low FPS and quality during gameplay

Fix: 1. Check your internet connection speed. A minimum of 5 Mbps is recommended for streaming. 2. Close other applications that may be using ban... ⇲

Crashes issue