fix problems on App Store Connect [iphone]

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—— Run into issues on App Store Connect? Get help pending when official support gets back to you!

App Store Connect
Info:
company: Apple
: https://developer.apple.com/support/app-store-connect/
: developer.apple.com
Chat with our AI-based App Store Connect Support
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UI issue

Bottom tab bar disappears intermittently

Fix: Try to reset the app layout. Close the app completely by swiping it away in the app switcher, then reopen it. This can refresh the interface... ⇲

Cannot view last 24 hours of sales

Fix: Check if the app has a refresh option. Pull down on the sales data screen to refresh the data and see if the last 24 hours of sales appear.... ⇲

Review text often cut off

Fix: Try rotating your device to landscape mode to see if the full review text is displayed. This can sometimes reveal more content that is cut o... ⇲
 
Customization issue

Limited customization options for sales data

Fix: Utilize the available filters and sorting options within the app to better analyze your sales data. Tap on the sales data section and explor... ⇲
 
Loading issue

Inconsistent data loading

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi or cellular network. If the connection is weak, try switching net... ⇲
 
Account issue

No support for multiple accounts

Fix: Use a password manager to store multiple account credentials and log in and out as needed. This can help you manage multiple accounts more e... ⇲

Inability to manage app submissions from mobile

Fix: Use the web version of App Store Connect on your mobile browser to manage app submissions. This may provide a more comprehensive interface f... ⇲
 
Notifications issue

Push notifications do not work

Fix: Check your notification settings. Go to Settings > Notifications > App Store Connect and ensure that notifications are enabled. Also, check... ⇲
 
Settings issue

Trends section lacks detailed data

Fix: Explore the available metrics in the trends section. Tap on different time frames or categories to see if more detailed data is available un... ⇲

Limited trend history

Fix: Utilize the available time frames in the trends section to view as much history as possible. Tap on different options to see if more data is... ⇲

No option to see reviews for all apps at once

Fix: Check if there is a global filter option in the ratings and reviews section that allows you to view reviews for all apps. If available, use... ⇲

No ability to respond to multiple reviews on one screen

Fix: Respond to reviews individually as they come in. While this may be time-consuming, it ensures that each review is addressed. OR If you ne... ⇲

App Store Connect lacks analytics tab

Fix: Check if the analytics features are available in another section of the app. Sometimes, analytics may be integrated into other areas rather... ⇲
 
Search issue

No search by territory in ratings and reviews

Fix: Use the filter options available in the ratings and reviews section to narrow down your search by country or region, if applicable. OR If... ⇲
 
Compatibility issue

Missing features compared to web interface

Fix: Familiarize yourself with the features available in the app and adapt your workflow accordingly. Use the app for quick checks and the web in... ⇲
 
Updates issue

Delayed data updates

Fix: Check your internet connection to ensure it is stable. A poor connection can lead to delays in data updates. OR Try logging out of the ap... ⇲
 
Messages issue

Rejection messages not visible

Fix: Check the notifications section of the app for any alerts regarding rejections. Sometimes, messages may be hidden in notifications. OR If... ⇲
 
Navigation issue

Navigation issues with rejected builds

Fix: Try restarting the app to reset the navigation. Close the app completely and reopen it to see if navigation improves. OR If navigation re... ⇲
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 what users are saying
Good experience
91.4%

Bad experience
5.7%

Neutral
2.9%

~ from our NLP analysis of 12,402 combined software ratings.

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 Private Data App Store Connect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Usage Data
    • Diagnostics