fix problems on 广州地铁官方APP [iphone]

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—— Run into issues on 广州地铁官方APP? Get help pending when official support gets back to you!

广州地铁官方APP
Info:
company: 广州地铁集团有限公司
: http://www.gzmtr.com
: www.gzmtr.com
Chat with our AI-based 广州地铁官方APP Support
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Settings issue

Language change feature does not work

Fix: 1. Check Language Settings: Go to the app settings and ensure that the language is set correctly. If it’s stuck, try toggling it back and fo... ⇲
 
Updates issue

Data update delays initial use

Fix: 1. Ensure Good Connectivity: Make sure you have a strong internet connection when first using the app to facilitate data updates. 2. Allow... ⇲
 
UI issue

Outdated and clunky UI

Fix: 1. Familiarize with the UI: Spend some time exploring the app to understand its layout and features. Sometimes, a perceived clunkiness can b... ⇲

Station names on map are too small

Fix: 1. Zoom In: Use pinch-to-zoom gestures on the map to enlarge the view, which may make the station names more readable. 2. Change Display Se... ⇲
 
Localization issue

Some content is only in Chinese

Fix: 1. Use Translation Apps: Download a translation app like Google Translate to help translate text in the app. You can use the camera feature... ⇲
 
Compatibility issue

广州地铁官方APP does not work for foreigners

Fix: 1. Check for Language Settings: Ensure that the app is set to a language you understand, as this may affect usability. 2. Use a VPN: If the... ⇲
 
Payments issue

Ticket purchase requires queuing

Fix: 1. Use Online Ticket Purchase: If available, check if the app offers an online ticket purchase option to avoid physical queues. 2. Purchase... ⇲
 
Bugs issue

QR code machine issues

Fix: 1. Clean the QR Code Scanner: Ensure that the scanner is clean and free from obstructions. Sometimes dirt or smudges can affect scanning. 2... ⇲
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 what users are saying
Good experience
87.5%

Bad experience
10.8%

Neutral
1.7%

~ from our NLP analysis of 295 combined software ratings.

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 Private Data 广州地铁官方APP collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data
    • Diagnostics