fix problems on CE On The Go [iphone]

—— Run into issues on CE On The Go? Get help pending when official support gets back to you!

CE on the go

Info:

company: Coast Electric Power Association

: http://www.coastepa.com/support/mobileapps

Chat with our AI-based CE on the go Support

🛠️ Common CE on the go Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

CE on the go crashes frequently

Fix: 1. Restart your iPhone: Hold down the power button until you see the 'slide to power off' option. Slide to turn off, then turn it back on af... ⇲

Cannot log in

Fix: 1. Check your internet connection: Ensure you are connected to Wi-Fi or cellular data. Try opening a web page to confirm connectivity. 2. Re... ⇲

Payments issue

Payment functionality is broken

Fix: 1. Check payment method: Ensure that your payment method is valid and has sufficient funds. Go to Settings > Wallet & Apple Pay to verify yo... ⇲

CE on the go fails to transmit payments

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as payment transmission requires a reliable connection. 2.... ⇲

Requires multiple payments for balance adjustments

Fix: 1. Review payment options: Check if there are alternative methods for adjusting your balance that may require fewer transactions. 2. Contact... ⇲

No option to pay through the app

Fix: 1. Check for updates: Ensure you have the latest version of the app, as payment options may be added in newer versions. 2. Explore app setti... ⇲

Updates issue

CE on the go constantly prompts for updates

Fix: 1. Enable automatic updates: Go to Settings > App Store and toggle on 'App Updates' to ensure the app updates automatically in the future. 2... ⇲

UI issue

Navigation is confusing

Fix: 1. Explore the app: Spend some time navigating through the app to familiarize yourself with its layout. Look for a tutorial or help section... ⇲

Outdated user interface

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as updates may include UI improvements. 2. Provide feedback: If th... ⇲

CE on the go is not user-friendly

Fix: 1. Explore the app: Spend time navigating through the app to become more familiar with its features and layout. 2. Look for tutorials: Check... ⇲

Touch ID login does not work

Fix: 1. Check Touch ID settings: Go to Settings > Touch ID & Passcode and ensure that Touch ID is enabled for the app. If it is not listed, you m... ⇲

Account issue

Inability to save checking account information

Fix: 1. Check app permissions: Go to Settings > Privacy > Contacts and ensure that CE on the Go has permission to access your contacts if needed... ⇲

Cannot access account information

Fix: 1. Check your internet connection: Ensure you are connected to the internet, as a lack of connectivity can prevent access to account informa... ⇲

Crashes issue

CE on the go closes unexpectedly

Fix: 1. Restart your iPhone: This can help clear temporary issues that may cause the app to close unexpectedly. 2. Update the app: Check for upda... ⇲

CE on the go does not open

Fix: 1. Restart your iPhone: This can help clear any temporary issues preventing the app from opening. 2. Update the app: Check for updates in th... ⇲

Support issue

No customer support in Spanish

Fix: 1. Use translation tools: If you need assistance, consider using a translation app or service to communicate your issues in English. 2. Chec... ⇲

Bugs issue

Error messages are misleading

Fix: 1. Take note of error messages: Write down the exact wording of any error messages you encounter, as this can help you troubleshoot or searc... ⇲

Compatibility issue

Incompatibility with current version

Fix: 1. Update the app: Ensure you have the latest version of CE on the Go installed from the App Store, as updates often resolve compatibility i... ⇲

Network issue

Server maintenance issues

Fix: 1. Check for announcements: Look for any notifications within the app or on the app's website regarding scheduled maintenance times. 2. Wait... ⇲

Notifications issue

Frequent system maintenance notifications

Fix: 1. Check for scheduled maintenance: Look for any announcements within the app or on the app's website regarding maintenance schedules. 2. Ad... ⇲