fix problems on COFE [iphone]

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—— Run into issues on COFE? Get help pending when official support gets back to you!

COFE
Info:
company: COFE DISTRICT APP HOLDING LTD
: https://www.cofeapp.com/contact-us
Chat with our AI-based COFE Support
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Support issue

Customer service unhelpful

Fix: Utilize the in-app help or FAQ section. Many apps have a built-in help feature that can provide answers to common questions without needing... ⇲

Delivery service unreliable

Fix: Check the delivery service's ratings and reviews within the app. If you notice consistent issues, consider using a different delivery option... ⇲

No contact with delivery person

Fix: Check if the app has a messaging feature that allows you to communicate with the delivery person. This is often found in the order details s... ⇲
 
Payments issue

Order not received but money deducted

Fix: Check your order history in the app to confirm if the order was processed. If it shows as completed, take a screenshot of the order details... ⇲

Payment issues when reopening app

Fix: Ensure that your payment method is still valid. Go to your account settings and check if your credit card or payment information is up to da... ⇲

Refunds only in app credit

Fix: Review the app's refund policy in the help section to understand the terms. If you are okay with app credit, proceed with the refund process... ⇲

Mastercard not working

Fix: Verify that your Mastercard details are entered correctly in the payment settings. Check for any typos or expired card information. OR If... ⇲
 
Slow issue

COFE slow to load

Fix: Clear the app cache. Go to your iPhone settings, find COFE in the list of apps, and select 'Offload App' to clear temporary files without de... ⇲
 
Search issue

No search option in latest update

Fix: Explore the app's navigation menu thoroughly. Sometimes, features are relocated in updates. Look for a magnifying glass icon or a 'Browse' s... ⇲
 
Loading issue

Order processing delays

Fix: Check your internet connection to ensure it is stable. A poor connection can delay order processing. If possible, switch to a different netw... ⇲
 
Crashes issue

COFE crashes and deletes orders

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. This c... ⇲
 
Syncing issue

Inconsistent cafe availability

Fix: Refresh the app or log out and back in to see if the cafe listings update. Sometimes, availability can change frequently and may not reflect... ⇲

Timing of shops not synchronized

Fix: Check the app for any updates or notifications regarding shop hours. Sometimes, shops may have different operating hours that are not reflec... ⇲
 
Tracking issue

No tracking for delivery orders

Fix: Look for any tracking features within the app. Some apps provide a tracking link or status updates in the order history section. OR If tr... ⇲
 
Settings issue

Limited delivery areas not mentioned

Fix: Check the app's settings or FAQ section for information on delivery areas. Sometimes, this information is buried in the app's help resources... ⇲
 
Permissions issue

Location activation required to use app

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services, find COFE, and select 'While Using the... ⇲
 
UI issue

COFE shows closed shops as open

Fix: Refresh the app or log out and back in to see if the shop status updates. Sometimes, the app may not reflect real-time changes immediately.... ⇲
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 what users are saying
Good experience
92.2%

Bad experience
5.2%

Neutral
2.6%

~ from our NLP analysis of 14,472 combined software ratings.

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عقار

 Private Data COFE collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics