fix problems on MyTNB [iphone]

—— Run into issues on MyTNB? Get help pending when official support gets back to you!

myTNB

Info:

company: Tenaga Nasional

: https://www.mytnb.com.my/mytnb-app

: www.mytnb.com.my

Chat with our AI-based myTNB Support

🛠️ Common myTNB Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

myTNB loads very slowly

Fix: 1. Clear the app cache: Go to your iPhone Settings > General > iPhone Storage. Find myTNB in the list and tap on it. If there is an option t... ⇲

Cannot view account details

Fix: 1. Check your internet connection: Ensure you are connected to a stable Wi-Fi or cellular network. If the connection is weak, try switching... ⇲

Downloads issue

No historical bill download feature

Fix: 1. Use the website: If the app does not support downloading historical bills, try accessing the myTNB website from a browser on your phone o... ⇲

Compatibility issue

Only available on phone, no tablet version

Fix: 1. Use the phone version on a tablet: If you have a tablet that supports phone apps, you can download the myTNB app and use it in compatibil... ⇲

myTNB not functional outside Malaysia

Fix: 1. Use a VPN: If you are outside Malaysia, consider using a VPN service to connect to a Malaysian server, which may allow you to access the... ⇲

Settings issue

Maximum password character limit

Fix: 1. Create a new password: If your current password exceeds the character limit, create a new password that meets the app's requirements. Use... ⇲

Crashes issue

myTNB crashes after update

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Hold down the power button and slide to power off, then turn it... ⇲

Cannot open app after update

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to view open apps. Swipe up on the myTNB ap... ⇲

Network issue

Error message for no internet connection

Fix: 1. Check your internet connection: Ensure you are connected to Wi-Fi or cellular data. Try toggling Airplane mode on and off to reset the co... ⇲

Website and app both not functional

Fix: 1. Check for outages: Visit social media or forums to see if other users are experiencing similar issues. If so, it may be a temporary outag... ⇲

Unable to log in after update

Fix: 1. Reset your password: If you cannot log in, try resetting your password through the app or website. Follow the prompts to receive a reset... ⇲

Payments issue

Cannot download or pay bills

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. If necessary, switch to a different network or reset your r... ⇲

Registration issue