fix problems on MyMercy [iphone]

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MyMercy
Info:
company: Mercy Health
: https://www.mymercy.net/#/support
: www.mercy.net
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Notifications issue

notifications lead to old messages

Fix: Check your notification settings in the app. Go to Settings > Notifications > MyMercy and ensure that notifications are set to show the most... ⇲
 
Messages issue

test results lack follow-up communication

Fix: After receiving test results, proactively check the app for any follow-up messages or instructions. Make it a habit to review your results a... ⇲

text messaging lacks clarity

Fix: When sending messages through the app, be as specific as possible to avoid misunderstandings. Use clear language and include relevant detail... ⇲
 
UI issue

poor scheduling and communication experience

Fix: Utilize the app's scheduling feature to set appointments directly. Make sure to confirm your appointments and check for any updates or chang... ⇲

MyMercy leads to white void when accessing statements

Fix: Clear the app's cache by offloading it as mentioned earlier. This can help resolve display issues that lead to a white screen. OR Try acc... ⇲
 
Loading issue

MyMercy fails to load on iPad

Fix: Check your internet connection. Ensure that your iPad is connected to a stable Wi-Fi network. If the connection is weak, try moving closer t... ⇲
 
Bugs issue

check-in feature does not work

Fix: Restart your device to refresh the system. Sometimes, a simple restart can resolve temporary glitches with app features. OR Try uninstall... ⇲

repeated questions during check-in process

Fix: Take note of the questions being asked and prepare your answers in advance to streamline the check-in process. OR If the same questions a... ⇲
 
Payments issue

billing issues not resolved through app

Fix: Review your billing statements carefully within the app to ensure you understand the charges. If discrepancies exist, take screenshots for r... ⇲

inconsistent information between app and paper bills

Fix: Cross-reference your app information with your paper bills. Make a list of discrepancies to discuss with your billing department. OR Keep... ⇲
 
Crashes issue

MyMercy crashes when accessing insurance information

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes that can resolve crashing issues. OR Try access... ⇲
 
Syncing issue

pre-checkin does not carry over to Epic system

Fix: Double-check that you are logged into the correct account on both MyMercy and the Epic system. Sometimes, using different accounts can cause... ⇲
 
Settings issue

device remember feature does not work

Fix: Check your device settings to ensure that the app has permission to save your login information. Go to Settings > MyMercy and enable any rel... ⇲
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 what users are saying
Good experience
88.5%

Bad experience
8.3%

Neutral
3.2%

~ from our NLP analysis of 7,560 combined software ratings.

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 Private Data MyMercy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics