fix problems on WIDEX EVOKE [iphone]

​

—— Run into issues on WIDEX EVOKE? Get help pending when official support gets back to you!

WIDEX EVOKE
Info:
company: Widex A/S
: https://global.widex.com/en/support/contact
Chat with our AI-based WIDEX EVOKE Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

deleting a program does not work

Fix: Ensure that you are following the correct steps to delete a program. Typically, this involves selecting the program and looking for a delete... ⇲

missing programs in the app compared to manual

Fix: Check if the app is updated to the latest version, as updates may include new programs or features that were previously missing. OR Refer... ⇲

WIDEX EVOKE has many bugs after iOS updates

Fix: Check for updates to the app in the App Store, as developers often release patches to fix bugs after major iOS updates. OR Try uninstalli... ⇲
 
Audio issue

Soundsense only adjusts EQ

Fix: Explore the app settings to see if there are additional features or settings related to Soundsense that may not be immediately visible. OR... ⇲

volume fluctuates unexpectedly

Fix: Check if there are any environmental factors affecting the volume, such as background noise or interference from other devices. Adjust the s... ⇲

WIDEX EVOKE takes control during streaming

Fix: Check the app settings to see if there is an option to disable automatic control during streaming. This may help regain manual control. OR... ⇲

random clicking/static in hearing aids

Fix: Ensure that the hearing aids are clean and free from debris, as this can cause sound issues. Clean them according to the manufacturer's inst... ⇲
 
Bluetooth issue

difficult Bluetooth switching between devices

Fix: Ensure that Bluetooth is enabled on all devices and that they are within range. Try disconnecting and reconnecting the devices to refresh th... ⇲
 
UI issue

user programs not accessible in Control Center

Fix: Check if the app permissions are correctly set in your iPhone settings. Go to Settings > Privacy > Bluetooth and ensure the app is allowed t... ⇲
 
Compatibility issue

no interaction with iOS Shortcuts

Fix: Explore the app settings to see if there is an option to enable Shortcuts integration. If not, this feature may not be supported yet. OR... ⇲

no complication available for Apple Watch

Fix: Check if there are any updates for the app that may include Apple Watch compatibility or complications. OR Explore third-party apps that... ⇲

WIDEX EVOKE does not recognize hearing aids consistently

Fix: Ensure that Bluetooth is enabled on your device and that the hearing aids are charged and turned on. OR Try unpairing and re-pairing the... ⇲
 
Syncing issue

saved user programs disappear

Fix: Ensure that you are saving the programs correctly and that you are not accidentally deleting them. Double-check the save process. OR Try... ⇲
 
Settings issue

GPS triggers favorites too broadly

Fix: Adjust the GPS settings in the app to set more specific locations for your favorites, if such an option exists. OR Consider manually sele... ⇲

settings revert to default

Fix: Make sure you are saving your settings properly before exiting the app. Look for a 'Save' button after making changes. OR Check if there... ⇲

SoundSense settings do not stick

Fix: Make sure you are saving the SoundSense settings correctly before exiting the app. Look for a 'Save' button after making changes. OR Try... ⇲
 
Battery issue

battery level indicator inaccurate

Fix: Try resetting the hearing aids and the app to recalibrate the battery level indicator. OR Check if there are any firmware updates availab... ⇲
 
Support issue

no contact option for support in app

Fix: Look for a help or FAQ section within the app that may provide guidance on common issues. OR Visit the official website of the app or the... ⇲
 
Network issue

WIDEX EVOKE disconnects frequently

Fix: Ensure that your Bluetooth connection is stable and that there are no other devices interfering with the connection. OR Try resetting you... ⇲

frequent disconnects make usage frustrating

Fix: Ensure that your hearing aids are fully charged and within range of your device to maintain a stable connection. OR Consider resetting bo... ⇲
 
Notifications issue

WIDEX EVOKE does not announce mode changes

Fix: Check the app settings to see if there is an option to enable audio notifications for mode changes. OR Try reinstalling the app to see if... ⇲

WIDEX EVOKE does not notify low battery

Fix: Check the app settings to see if there is an option to enable low battery notifications. OR Regularly check the battery level manually in... ⇲
 
Installation issue

WIDEX EVOKE requires frequent reinstallation

Fix: Check for any updates to the app that may fix stability issues. Regularly updating can help reduce the need for reinstallation. OR Clear... ⇲
 
Customization issue

WIDEX EVOKE does not allow rearranging saved settings

Fix: Check if there is a specific option in the app settings that allows you to rearrange saved settings or programs. OR If rearranging is not... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
52.0%

Good experience
34.4%

Neutral
13.6%

~ from our NLP analysis of 250 combined software ratings.

 Switch to these Alternatives:
hearingOS - Hearing Aid App
Starkey T² Remote
Unitron Remote Plus
ReSound Smart
AudioService App
My Starkey
Bernafon App
Hearing Aid - Sound Amplifier
Coselgi Mojo
Signia App

 Private Data WIDEX EVOKE collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics