fix problems on Downdetector [iphone]

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—— Run into issues on Downdetector? Get help pending when official support gets back to you!

Downdetector
Info:
company: Serinus42
: https://downdetector.com/about-us/
: downdetector.com
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Login issue

Disqus login issues

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' option on the Disqus... ⇲
 
UI issue

Downdetector stuck in portrait mode on iPad

Fix: Check your iPad's orientation lock. Swipe down from the top-right corner to access the Control Center and ensure that the orientation lock i... ⇲

Tiny fonts that are not sizable

Fix: Adjust the text size in your iPhone settings. Go to Settings > Display & Brightness > Text Size and adjust the slider to increase text size.... ⇲

Inability to report outages easily

Fix: Familiarize yourself with the reporting process in the app. Look for a dedicated button or section for reporting outages and follow the prom... ⇲

Downdetector lacks landscape mode on iPad

Fix: Check if the app has been updated to the latest version, as updates may include new features like landscape mode. OR Use the website on a... ⇲

No straightforward information on outages

Fix: Explore the app's help or FAQ section for guidance on how to find outage information more easily. OR Use the website for a more comprehen... ⇲
 
Bugs issue

Favorites feature is broken

Fix: Remove and re-add the favorites. Sometimes, simply toggling the favorites off and on can refresh the feature. OR Log out of your account... ⇲

Favorites do not show up

Fix: Log out of your account and log back in to refresh your favorites list. OR Check if there are any filters applied that may be hiding your... ⇲

False feedback on outages

Fix: Verify the outage information through other sources or platforms to cross-check the accuracy of the feedback. OR Report any discrepancies... ⇲
 
Updates issue

Outdated comments and details

Fix: Refresh the app by pulling down on the main screen to force a refresh of the comments and details. OR Check for app updates in the App St... ⇲

Downdetector and backend servers need overhaul

Fix: Regularly check for app updates in the App Store, as updates may include performance improvements and bug fixes. OR Clear the app cache b... ⇲

Old data and alerts

Fix: Refresh the app by pulling down on the main screen to update the data and alerts. OR Check for app updates in the App Store, as updates m... ⇲
 
Compatibility issue

Missing features compared to the website

Fix: Explore the app settings to see if there are options to enable or access additional features that may not be immediately visible. OR Use... ⇲
 
Notifications issue

Notifications do not work

Fix: Check your notification settings in the app. Go to Settings > Notifications and ensure that notifications for Downdetector are enabled. OR... ⇲
 
Customization issue

No dark mode

Fix: Check if your iPhone is set to dark mode in the system settings. Go to Settings > Display & Brightness and select 'Dark'. This may affect ap... ⇲
 
Network issue

Location data not pulled when reporting outages

Fix: Ensure that location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure Downdetector is set to 'Wh... ⇲

Downdetector does not detect local outages accurately

Fix: Check your internet connection and ensure it is stable. A poor connection can affect the app's ability to detect outages. OR Try refreshi... ⇲
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 what users are saying
Good experience
51.9%

Bad experience
37.0%

Neutral
11.1%

~ from our NLP analysis of 54 combined software ratings.

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 Private Data Downdetector collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data