fix problems on The Photo Investigator [iphone]

—— Run into issues on The Photo Investigator? Get help pending when official support gets back to you!

The Photo Investigator

Info:

company: Daniel Anderson

: https://photoinvestigator.co/contact/

: photoinvestigator.co

Chat with our AI-based The Photo Investigator Support

🛠️ Common The Photo Investigator Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

The Photo Investigator requires purchase for upgrades multiple times

Fix: Check if the app offers a subscription model or a one-time purchase option that includes all future upgrades. If it does, consider switching... ⇲

Autoplay feature is forced on users

Fix: Navigate to the app's settings menu and look for an option to disable autoplay. This is often found under playback or general settings. If y... ⇲

Bugs issue

The Photo Investigator does not handle timestamps properly

Fix: Check if there is an option in the app settings to adjust timestamp formats or to sync timestamps with your device's clock. If available, ma... ⇲

The Photo Investigator fails to locate embedded metadata in some files

Fix: Ensure that the files you are trying to analyze are in a supported format. Check the app's documentation for a list of compatible file types... ⇲

Video issue

Cache issue with edited videos persists

Fix: Clear the app's cache by going to your iPhone's settings, selecting the app, and choosing the option to clear cache or data if available. Th... ⇲

Syncing issue

Low-resolution photo replaces high-resolution photo in iCloud

Fix: Check your iCloud settings to ensure that 'Optimize iPhone Storage' is not enabled. This setting can cause low-resolution versions to be sto... ⇲

Storage issue

Saves new image at larger file size

Fix: Review the app's export settings to see if there is an option to adjust the quality or size of the saved images. Lowering the quality or res... ⇲

UI issue

User interface for sorting photos is illogical

Fix: Explore the app's settings to see if there are options to customize the sorting method (e.g., by date, name, or size). Adjusting these setti... ⇲

Compatibility issue

Extension for using app from iPhone Photo app is missing

Fix: Check if the app has an extension available in the iPhone's share sheet. To do this, open a photo in the Photos app, tap the share icon, and... ⇲

Privacy issue

No option to quickly remove GPS metadata from multiple pictures

Fix: Look for a batch editing feature within the app that allows you to select multiple photos and remove GPS metadata at once. This is often fou... ⇲

Support issue

Developer does not respond to user inquiries

Fix: Check the app's FAQ or help section for common issues and solutions that may address your concerns without needing to contact support. OR... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

84.0%

Bad experience

11.6%

Neutral

4.4%

~ from our NLP analysis of 1,414 combined software ratings.

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Private Data The Photo Investigator collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics

Cost of Subscriptions

Complete Unlock: $2.99 Edit all your Photos' locations, add captions, and change timestamps. Also, advertising will be removed from the app. Thank you for your support.
Photo Investigator 7.0 Unlock: $4.99 Edit metadata (with 365 fields) & remove ads!
7.0 Loyalty Unlock: $2.99 The 7.0 Unlock, Priced for Existing Customers