fix problems on TripSource [iphone]

—— Run into issues on TripSource? Get help pending when official support gets back to you!

TripSource

Info:

company: BCD Travel

: http://www.tripsource.com/faq

Chat with our AI-based TripSource Support

🛠️ Common TripSource Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Issues updating information during a trip

Fix: Ensure that your device has a stable internet connection. If you're using cellular data, try switching to Wi-Fi or vice versa. You can also... ⇲

Does not recognize logical dates of booking

Fix: Double-check the date format you are entering. Ensure that you are using the correct format (MM/DD/YYYY or DD/MM/YYYY) as required by the ap... ⇲

Downloads issue

Inconsistent downloading of locator numbers and flight details

Fix: Make sure that you have allowed the app to access your device's storage and network. Go to Settings > TripSource > Permissions and ensure al... ⇲

UI issue

Frustrating user interface

Fix: Explore the app settings to customize the interface to your liking. Look for options to change themes or layouts that may make navigation ea... ⇲

Requires constant zooming to input data

Fix: Adjust the text size on your iPhone by going to Settings > Display & Brightness > Text Size. Reducing the text size may help fit more inform... ⇲

Select location button unresponsive

Fix: Restart the app to see if this resolves the unresponsiveness. Double-tap the home button and swipe up on the TripSource app to close it, the... ⇲

Search issue

Search resets when cycling between apps

Fix: Try using the app in a single session without switching to other apps. If you need to switch, make sure to save your search before leaving t... ⇲

Bugs issue

Multiple legs of trips not handled well

Fix: Manually enter each leg of the trip as a separate booking. This can help the app manage each leg individually and reduce confusion. OR Cr... ⇲

Incorrect hotel pin location on map

Fix: Verify the hotel address you entered in the app. If it’s incorrect, update it to ensure the pin reflects the correct location. OR Use an... ⇲

TripSource is buggy and unusable after update

Fix: Try uninstalling and then reinstalling the app. This can clear any corrupted data that may have been introduced during the update. OR Cle... ⇲

No saved login functionality

Fix: Check if there is an option in the app settings to enable 'Remember Me' or 'Save Login'. If not, consider using a password manager to store... ⇲

TripSource won't get past login screen

Fix: Ensure that your internet connection is stable. If you are connected to Wi-Fi, try switching to cellular data or vice versa. OR Clear the... ⇲

Requires login each time the app is opened

Fix: Check if there is a 'Remember Me' option on the login screen and ensure it is selected before logging in. OR If the app does not support... ⇲

Messages issue

Messages tab shows no messages

Fix: Refresh the messages tab by pulling down on the screen. This can sometimes trigger the app to fetch new messages. OR Log out and log back... ⇲

Loading issue

Reservation delays in app

Fix: Check your internet connection and try again. A slow connection can cause delays in loading reservations. OR If delays persist, try acces... ⇲

Updates issue

Forced updates at inconvenient times

Fix: Check the app settings for any options related to automatic updates and disable them if possible. This may allow you to control when updates... ⇲

Notifications issue

Inappropriate notification times

Fix: Go to Settings > Notifications > TripSource and adjust the notification settings to your preference, including turning off notifications dur... ⇲

Customization issue

Cannot remove past trips from app

Fix: Look for an option in the app settings or trip history to delete or archive past trips. This may be located under your profile or account se... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.3%

Neutral

3.9%

Bad experience

2.8%

~ from our NLP analysis of 12,854 combined software ratings.

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Private Data TripSource collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contact Info
- User Content
- Usage Data
- Diagnostics