—— Run into issues on Hi5? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check the app settings to see if there is an option to set preferences for age range and location. If not, consider using the app's filters... ⇲
Fix: If you are locked out after watching an ad, try closing the app completely and reopening it. This can sometimes reset the session and allow... ⇲
Fix: Check if there is a premium version of the app available for purchase that removes ads. If so, consider upgrading to this version for an ad-... ⇲
Fix: If ads are interrupting your chat experience, consider muting the app notifications or sounds while chatting. This can help minimize the dis... ⇲
Fix: Consider using the app during times when you are less likely to be interrupted by ads, or look for any settings that may allow you to limit... ⇲
Fix: Be cautious when interacting with new users. Look for verified profiles or users with complete profiles and mutual friends. If you encounter... ⇲
Fix: Ensure that your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue persists. If using Wi-Fi, try resta... ⇲
Fix: Check if the app has a 'Recent Chats' or 'Chat History' feature. If it does, use that to find previous conversations. If not, consider takin... ⇲
Fix: If you keep seeing the same profiles after declining them, try clearing the app's cache or data as mentioned earlier. This may help reset th... ⇲
Fix: Check if there is a setting in the app that allows you to save chat history. If not, consider taking regular backups of important conversati... ⇲
Fix: Try to be concise in your messages and use abbreviations or emojis to convey your message within the character limit. This can help you comm... ⇲
Fix: Ensure that your internet connection is strong. If you are on Wi-Fi, try moving closer to the router or switching to mobile data to see if t... ⇲