fix problems on Prosper [iphone]

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—— Run into issues on Prosper? Get help pending when official support gets back to you!

Prosper: Invest
Info:
company: Prosper Marketplace Inc.
: https://www.prosper.com/plp/about/contact-us/
: www.prosper.com
Chat with our AI-based Prosper Support
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Slow issue

Slow deposit and withdrawal processing

Fix: Ensure that your bank account is properly linked and that all information is accurate. Double-check your bank details in the app settings to... ⇲

Long wait times for funds to become available

Fix: Plan your transactions in advance, allowing for the processing time. This can help you manage your investments more effectively without bein... ⇲
 
Account issue

Account locking without explanation

Fix: Review your account activity for any unusual transactions that may have triggered the lock. Ensure that all your information is up to date a... ⇲
 
Customization issue

Lack of beneficiary designation feature

Fix: Keep a personal record of your investments and intended beneficiaries. You can create a document outlining your wishes for your investments... ⇲

No option to sell investments

Fix: Check the app for any updates or changes in policy regarding selling investments. Sometimes features are added in new versions. OR If sel... ⇲
 
Bugs issue

Inconsistent widget functionality

Fix: Remove and re-add the widget to your home screen. This can sometimes reset its functionality and resolve issues. OR Ensure that the app i... ⇲

Negative returns reported by users

Fix: Review your investment strategy and consider reallocating your portfolio to minimize risk. Diversification can help improve overall returns.... ⇲
 
Settings issue

High default rates on loans

Fix: Research the loan options available within the app. Look for user reviews or ratings on specific loans to make informed decisions. OR Con... ⇲

Complicated process to change bank account

Fix: Follow the app's step-by-step guide for changing bank accounts carefully. Make sure to have all necessary information ready to streamline th... ⇲
 
Support issue

Poor customer service

Fix: Utilize any available self-help resources within the app, such as FAQs or troubleshooting guides, to resolve common issues without needing t... ⇲
 
UI issue

Investment functionality is buried in the app

Fix: Create a shortcut to the investment section on your home screen if the app allows it, making it easier to access in the future. OR Explor... ⇲
 
Crashes issue

Prosper crashes or freezes

Fix: Clear the app's cache in your iPhone settings. Go to Settings > General > iPhone Storage, find the app, and select 'Offload App' to clear te... ⇲
 
Privacy issue

Limited information on loan details

Fix: Look for any additional resources or links within the app that may provide more detailed information about loans, such as terms and conditio... ⇲
 
Payments issue

High fees with no investor protection fund

Fix: Review the fee structure in the app to understand what you are being charged for. This can help you make informed decisions about your inves... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.7%

Bad experience
4.8%

Neutral
3.6%

~ from our NLP analysis of 2,916 combined software ratings.

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 Private Data Prosper collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics