fix problems on Orange Money Africa [iphone]

—— Run into issues on Orange Money Africa? Get help pending when official support gets back to you!

Orange Money Africa

Info:

company: Orange

: https://www.orange.co.bw/en/help.html

: www.orange.co.bw

Chat with our AI-based Orange Money Africa Support

🛠️ Common Orange Money Africa Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Absence of Mauritania for money transfers

Fix: Check if there are any updates available for the Orange Money app in the App Store. Sometimes, regions are added in newer versions of the ap... ⇲

Slow application opening speed

Fix: Clear the app cache by going to your iPhone Settings > General > iPhone Storage > Orange Money. Tap on 'Offload App' to remove the app witho... ⇲

Authentication issues with Face ID or fingerprint

Fix: Go to your iPhone Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that the Orange Money app is enabled for Face ID or Touc... ⇲

Cannot log in on multiple devices

Fix: Check the app's terms of service to confirm if multiple device logins are allowed. If not, consider using the app on a single device to avoi... ⇲

Tricky login process

Fix: Make sure you are entering the correct credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it. Foll... ⇲

Account issue

Empty transaction statements

Fix: Ensure that you have a stable internet connection when accessing transaction statements. If the connection is weak, the app may not load the... ⇲

Support issue

No agent support in Liberia

Fix: Check the app for any FAQs or help sections that may provide guidance on common issues. This can be a useful resource if you cannot access a... ⇲

Crashes issue

Orange Money Africa crashes when accessing account tab

Fix: Try restarting your iPhone to clear any temporary glitches that may be causing the app to crash. After restarting, open the app again and tr... ⇲

Automatic app shutdowns

Fix: Check for any available updates for the Orange Money app in the App Store. Updating the app can fix bugs that may be causing it to shut down... ⇲

Notifications issue

Lack of notifications for deposits

Fix: Check the app settings to ensure that notifications are enabled. Go to Settings > Notifications > Orange Money and make sure that Allow Noti... ⇲

Payments issue

Cannot send money from Côte d'Ivoire to Guinea

Fix: Verify if the app supports transfers between Côte d'Ivoire and Guinea by checking the app's transfer options. If it does not, consider using... ⇲

Registration issue

Issues with account creation confirmation code

Fix: Ensure that you are entering the correct phone number associated with your account. If you are not receiving the confirmation code, try rese... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.0%

Neutral

5.5%

Bad experience

2.5%

~ from our NLP analysis of 1,670 combined software ratings.

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Private Data Orange Money Africa collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Contacts
- Identifiers
- Usage Data
- Diagnostics