fix problems on QooCam [iphone]

—— Run into issues on QooCam? Get help pending when official support gets back to you!

QooCam

Info:

company: KanDao Technology Co.,Ltd

: http://www.kandaovr.com

Chat with our AI-based QooCam Support

🛠️ Common QooCam Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No batch export of photos to camera roll

Fix: Currently, QooCam does not support batch exporting photos directly to the camera roll. As a workaround, you can manually select each photo y... ⇲

Only one 3D viewing option

Fix: If you are limited to one 3D viewing option, try adjusting the settings within the app to see if there are any hidden options or updates tha... ⇲

Camera issue

Preview feature does not connect to camera

Fix: Ensure that your camera is properly connected to your iPhone via Wi-Fi. Check the Wi-Fi settings on both the camera and the iPhone to confir... ⇲

Error -200 when taking photos

Fix: Error -200 may indicate a temporary issue with the app. Restart the QooCam app and try taking photos again. If the error persists, restart y... ⇲

Different exposures from front to back

Fix: To address exposure inconsistencies, try adjusting the exposure settings manually in the app before taking photos. Look for an option to loc... ⇲

Slow issue

Slow transfer of 8K 360 video

Fix: To speed up the transfer of 8K 360 videos, ensure that you are using a high-speed Wi-Fi connection. If possible, connect your iPhone to a 5G... ⇲

Network issue

Connection lost beyond 10 meters

Fix: To improve the connection range, try to minimize obstacles between your camera and iPhone. Physical barriers like walls and furniture can we... ⇲

Wi-Fi disconnects frequently

Fix: If Wi-Fi disconnects frequently, check the Wi-Fi settings on both the camera and your iPhone. Ensure that both devices are connected to the... ⇲

Permissions issue

Uncloseable dialog demanding location access

Fix: If you encounter a dialog that cannot be closed, try force quitting the app. On your iPhone, swipe up from the bottom of the screen (or doub... ⇲

Updates issue

Cannot update camera firmware via app

Fix: To update the camera firmware, check if there is an option to download the firmware file directly from the QooCam website. You can then tran... ⇲

Repeated software update prompt

Fix: If you are receiving repeated prompts for software updates, check if you have a stable internet connection. Sometimes, unstable connections... ⇲

UI issue

No share button for videos

Fix: If there is no share button, you can manually save the video to your camera roll and then share it from there. Open the video in the app, se... ⇲

Crashes issue

QooCam crashes when replaying videos

Fix: If the app crashes during video playback, try clearing the app's cache. Go to your iPhone's Settings > General > iPhone Storage, find QooCam... ⇲

QooCam crashes on both iPhone and Samsung

Fix: If the app crashes on both devices, ensure that both devices have the latest version of the app installed. Check the App Store and Google Pl... ⇲

Windows app crashes on startup

Fix: If the Windows app crashes on startup, try running the app as an administrator. Right-click on the app icon and select 'Run as administrator... ⇲

Freezing issue

Freezes when starting app

Fix: If the app freezes on startup, try force quitting the app and restarting it. If that doesn't work, restart your iPhone to clear any temporar... ⇲

Customization issue

No option for 8K flat export

Fix: If 8K flat export is not available, check the app settings to see if there are any export options that can be adjusted. Sometimes, features... ⇲

Super HDR not available

Fix: If Super HDR is not available, check if there are any settings within the app that need to be enabled. Sometimes, features are hidden in adv... ⇲

No multi bracketing mode

Fix: If multi bracketing mode is not available, check the app settings for any options related to bracketing or exposure settings. Sometimes, the... ⇲

Audio issue

No internal sound

Fix: If there is no internal sound in your videos, check the app settings to ensure that audio recording is enabled. Look for an audio settings m... ⇲

Downloads issue

No wired download option

Fix: If there is no wired download option, check if your camera supports USB transfer. If it does, connect the camera to your computer and transf... ⇲

Settings issue

No power instructions

Fix: If there are no power instructions, refer to the camera's user manual for information on how to power it on and off. This is usually include... ⇲