fix problems on Lexy [iphone]

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—— Run into issues on Lexy? Get help pending when official support gets back to you!

Lexy: Personalized Reading AI
Info:
company: Round Tower Software Studios Limited
: https://dyslexia.ai
: dyslexia.ai
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Freezing issue

Lexy completely froze during setup

Fix: Force close the app by double-tapping the Home button (or swiping up from the bottom of the screen) and swiping up on Lexy. Then, reopen the... ⇲
 
Audio issue

sound playback is delayed

Fix: Check your internet connection. A slow or unstable connection can cause delays in sound playback. Try switching from Wi-Fi to cellular data... ⇲

mic issues affect reading accuracy

Fix: Check the microphone permissions for the app. Go to Settings > Privacy > Microphone and ensure that Lexy has permission to access the microp... ⇲
 
UI issue

user interface does not function effectively

Fix: Try resetting the app settings. Look for a reset option in the app settings menu that can restore default settings, which may resolve interf... ⇲

letters are upside down

Fix: Check the app settings for any orientation options. Some apps allow you to adjust the display settings, which may resolve the upside-down te... ⇲
 
Ads issue

premium slide pops up frequently

Fix: Look for an option in the app settings to disable notifications or prompts for premium features. This can help reduce interruptions while us... ⇲
 
Gameplay issue

Lexy encourages guessing

Fix: Check if there are settings related to learning modes or strategies within the app. Adjusting these settings may help focus on more structur... ⇲
 
Bugs issue

does not follow the science of reading

Fix: Explore the app's settings to see if there are different reading modes or methodologies you can select that align more closely with the scie... ⇲

premium features are not accessible

Fix: Ensure that you are logged into the correct account that has access to premium features. Sometimes, users may accidentally log into a differ... ⇲
 
Permissions issue

limited lesson access

Fix: Check if there are any updates or new content available in the app. Sometimes, developers add new lessons or features that may not be immedi... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
85.3%

Bad experience
10.3%

Neutral
4.4%

~ from our NLP analysis of 204 combined software ratings.

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Reading For All Learners 1-8

 Private Data Lexy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics

  Cost of Subscriptions
  1. Monthly: $3.99 Premium Access to All Features
  2. Yearly: $29.99 Best Value
  3. Educational Yearly: $99.99 Designed for Educators
  4. Educational Monthly: $17.99 Designed for Educators