fix problems on Edpuzzle [iphone]

​

—— Run into issues on Edpuzzle? Get help pending when official support gets back to you!

Edpuzzle
Info:
company: EDpuzzle, Inc.
: https://edpuzzle.com
: edpuzzle.com
Chat with our AI-based Edpuzzle Support
   Hello! How can I assist you?  

characters left:
 
Glitches issue

Edpuzzle glitches frequently

Fix: 1. Ensure that the app is updated to the latest version. Go to the App Store, search for Edpuzzle, and check for updates. 2. Restart your iP... ⇲
 
Slow issue

Live mode lags

Fix: 1. Ensure you have a strong and stable internet connection. Test your speed using a speed test app. 2. Close any other apps running in the b... ⇲

Slow performance compared to browser

Fix: 1. Ensure your app is updated to the latest version. 2. Close other apps running in the background to free up resources. 3. Restart your iPh... ⇲
 
UI issue

Cannot check work before submitting

Fix: 1. Before submitting, take screenshots of your answers for your records. 2. Use a separate note-taking app to jot down your answers as you g... ⇲

Cannot tab out while watching videos

Fix: 1. Use the picture-in-picture feature if your iPhone supports it. Swipe up from the bottom of the screen to access the app switcher and sele... ⇲

No option to review answers easily

Fix: 1. Take screenshots of your answers before submitting for your own records. 2. Use a separate note-taking app to jot down your answers as yo... ⇲
 
Downloads issue

Requires app download for video access

Fix: 1. Check if there is a web version of Edpuzzle that you can access through a browser on your iPhone. 2. If the app is mandatory, ensure you... ⇲
 
Loading issue

Videos load slowly

Fix: 1. Check your internet speed and switch to a faster network if possible. 2. Clear the app cache by going to Settings > Edpuzzle and selectin... ⇲
 
Video issue

Limited to 20 videos

Fix: 1. Prioritize the most important videos for your assignments. 2. Consider breaking your assignments into smaller parts to fit within the lim... ⇲

Cannot rewind or skip parts of videos

Fix: 1. Use the playback controls carefully to navigate. If you miss a part, take notes to refer back to later. 2. Consider watching the video on... ⇲

No captions on videos

Fix: 1. Check if the video source has captions available. If so, enable them in the video settings. 2. Use a third-party app or service to genera... ⇲
 
Bugs issue

Single response questions allow multiple answers

Fix: 1. When creating questions, ensure you specify that only one answer is correct. Use clear instructions to guide students. 2. Review the ques... ⇲

Too buggy to use

Fix: 1. Regularly update the app to the latest version to minimize bugs. 2. Clear the app cache and restart your device to improve performance.... ⇲
 
Login issue

Edpuzzle logs out frequently

Fix: 1. Ensure that you are using the latest version of the app. Update if necessary. 2. Check your device settings to ensure that background app... ⇲
 
Compatibility issue

Cannot use website on mobile

Fix: 1. If the website is not mobile-friendly, try accessing it through a desktop or laptop. 2. Use a different browser on your mobile device tha... ⇲
 
Gameplay issue

Assignments lead to stress and anxiety

Fix: 1. Break down assignments into smaller, manageable tasks to reduce overwhelm. 2. Set realistic deadlines and communicate with students about... ⇲

Time-consuming assignments

Fix: 1. Streamline assignments by focusing on key learning objectives and reducing unnecessary tasks. 2. Use templates for assignments to save ti... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
84.1%

Good experience
13.9%

Neutral
1.9%

~ from our NLP analysis of 718 combined software ratings.

 Switch to these Alternatives:
5-Star Students
BigFuture School
StudentSquare App
Nearpod
GradePro for grades
Minga
Campus Student
Grade Corner
GradeWay for HAC
Schoology

 Private Data Edpuzzle collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics