fix problems on Astera [iphone]

​

—— Run into issues on Astera ? Get help pending when official support gets back to you!

Astera Mobile Banking
Info:
company: Astera Credit Union
: https://www.asteracu.com
: www.asteracu.com
Chat with our AI-based Astera Support
   Hello! How can I assist you?  

characters left:
 
Payments issue

No pending transaction visibility

Fix: Check if there is a specific section in the app for transaction history or account activity. Sometimes pending transactions are listed under... ⇲
 
Compatibility issue

Mobile app lacks full site options

Fix: If certain features are missing from the mobile app, try accessing the full website through your mobile browser. This can provide access to... ⇲

Limited functionality on iPad

Fix: If the app is not optimized for iPad, try using the iPhone version of the app on your iPad. You can do this by downloading the iPhone versio... ⇲

Inconsistent features between app and website

Fix: Make a list of the features you need and check both the app and website for their availability. This can help you determine which platform t... ⇲

Requires desktop activation for mobile banking

Fix: Complete the desktop activation process as instructed. This usually involves logging into your account on a desktop and following the prompt... ⇲
 
Registration issue

Difficult enrollment process

Fix: Follow the enrollment instructions step-by-step. If you encounter issues, take screenshots of error messages or problematic steps to refer b... ⇲
 
UI issue

Small font size

Fix: Adjust the font size in your iPhone settings. Go to Settings > Display & Brightness > Text Size, and adjust the slider to increase the font... ⇲

Poor user interface

Fix: Take time to explore the app and familiarize yourself with its layout. Sometimes, understanding where everything is can improve your experie... ⇲

Mobile deposit feature hard to find

Fix: Check the main menu and any submenus for a section labeled 'Deposit' or 'Mobile Deposit'. Sometimes, this feature is hidden under account op... ⇲
 
Freezing issue

Astera freezes during use

Fix: If the app freezes, try closing it completely and reopening it. To do this, swipe up from the bottom of the screen (or double-click the home... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
93.4%

Neutral
3.6%

Bad experience
3.0%

~ from our NLP analysis of 2,056 combined software ratings.

 Switch to these Alternatives:
MoneyMobile
CASE Credit Union Mobile
Michigan One Comm Credit Union
LAFCU Mobile
PFCU4ME Mobile
LAFCU CARDCONTROLS
Journey Federal Credit Union
Lake Trust Credit Union
MSUFCU Mobile
MSUFCU FinLife

 Private Data Astera collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics