fix problems on Dexcom G6 [iphone]

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—— Run into issues on Dexcom G6? Get help pending when official support gets back to you!

Dexcom G6
Info:
company: Dexcom
: https://www.dexcom.com/tech-support
: www.dexcom.com
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Audio issue
Inconsistent alert volume

Fix: 1. Check your iPhone's volume settings. Go to Settings > Sounds & Haptics and adjust the Ringer and Alerts slider to a comfortable level. 2.... »»
Alerts are too loud and disruptive

Fix: 1. Adjust the alert volume in your iPhone settings. Go to Settings > Sounds & Haptics and lower the Ringer and Alerts volume. 2. Change the... »»
 
Customization issue
No option for free-form notes

Fix: 1. Use a separate note-taking app on your iPhone, such as Apple Notes or any other preferred app, to log your free-form notes. 2. Create a d... »»
No option to log ketones

Fix: 1. Use a separate app specifically designed for tracking ketones, such as MyFitnessPal or any other health tracking app. 2. Manually log you... »»
High and low alarms not customizable enough

Fix: 1. Review the alarm settings in the Dexcom app. Go to Settings > Alerts and see if there are any options to adjust the thresholds for high a... »»
No dark mode option

Fix: 1. Use the iPhone's Accessibility settings to enable Smart Invert, which can provide a dark mode effect. Go to Settings > Accessibility > Di... »»
 
Compatibility issue
Limited health app integration

Fix: 1. Check if the Dexcom app has any integration settings. Go to the app settings and look for options to connect with other health apps. 2. U... »»
Limited functionality with Apple Watch

Fix: 1. Ensure that the Dexcom app is installed on your Apple Watch and that it is properly paired with your iPhone. 2. Check the settings in the... »»
 
UI issue
Graph is hard to read

Fix: 1. Zoom in on the graph by using pinch gestures on your iPhone screen to get a closer look at specific data points. 2. Change the time frame... »»
 
Settings issue
Alerts do not consider time for body changes

Fix: 1. Manually adjust your alert settings based on your routine. For example, if you know your levels change at certain times, set alerts accor... »»
Requires daily calibration

Fix: 1. Set a daily reminder on your iPhone to perform the calibration at a specific time each day. Use the Reminders app or Calendar app for thi... »»
Inability to snooze alerts effectively

Fix: 1. When an alert goes off, try tapping the alert notification to see if a snooze option appears. 2. If the snooze option is not available, c... »»
No option to disable critical alerts

Fix: 1. Review the alert settings in the Dexcom app to see if there are any options to adjust critical alerts. Go to Settings > Alerts and check... »»
 
Notifications issue
Notifications do not work despite settings

Fix: 1. Check your iPhone's notification settings for the Dexcom app. Go to Settings > Notifications > Dexcom and ensure that Allow Notifications... »»
 
Installation issue
App errors require reinstallation

Fix: 1. Before reinstalling, try clearing the app's cache. Go to Settings > General > iPhone Storage, find the Dexcom app, and select 'Offload Ap... »»
 
Network issue
Signal loss during sleep

Fix: 1. Ensure that your iPhone is within close proximity to the Dexcom transmitter while you sleep. 2. Avoid placing your phone under pillows or... »»
 
Updates issue
Frequent app errors after updates

Fix: 1. After an update, restart your iPhone to clear any temporary issues. 2. Check for any additional updates for the Dexcom app that may addre... »»
Lack of updates and bug fixes

Fix: 1. Regularly check the App Store for updates to the Dexcom app. Go to the App Store, tap on your profile icon, and scroll to see if an updat... »»
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Good experience
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Bad experience
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~ from our NLP analysis of 8,545 combined software ratings.

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 Private Data Dexcom G6 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics