fix problems on TTCU [iphone]

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—— Run into issues on TTCU ? Get help pending when official support gets back to you!

TTCU Mobile Banking
Info:
company: TTCU Federal Credit Union
: https://www.ttcu.com/about/contact-us
: www.ttcu.com
Chat with our AI-based TTCU Support
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Account issue

Main account balance codes are confusing

Fix: Review the app's help section or FAQ to find explanations for the balance codes. This can often clarify what each code means and how it rela... ⇲
 
Security issue

TTCU requires constant device reapproval

Fix: Check your device settings to ensure that the app has the necessary permissions. Go to Settings > Privacy > Location Services and ensure tha... ⇲
 
Login issue

Transfer function redirects to sign-in page

Fix: Ensure that you are logged into the app before attempting to use the transfer function. If you are logged in and still being redirected, try... ⇲

Cannot log in after automatic update

Fix: If you cannot log in, first ensure that you are entering the correct username and password. If you have forgotten your password, use the 'Fo... ⇲
 
UI issue

Deposits and debits not color-coded

Fix: Check the app settings to see if there is an option to enable color coding for transactions. Sometimes, these features can be toggled on or... ⇲

Difficult navigation and hidden buttons

Fix: Take some time to explore the app's layout. Familiarize yourself with the main menu and any hidden features. Look for a tutorial or help sec... ⇲

New interface poorly executed

Fix: Take time to explore the new interface and familiarize yourself with the changes. Sometimes, it takes a little time to adjust to a new layou... ⇲

Forced to use portrait mode on iPad

Fix: Check the orientation lock settings on your iPad. Swipe down from the top-right corner to access the Control Center and ensure that the orie... ⇲
 
Bugs issue

Error 499 on mobile deposit

Fix: Error 499 typically indicates a connectivity issue. Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular d... ⇲
 
Loading issue

TTCU does not load after update

Fix: If the app fails to load after an update, try restarting your device. This can help clear any temporary glitches that may have occurred duri... ⇲

TTCU does not load, shows 'System is not responding'

Fix: Check your internet connection to ensure it is stable. Try switching between Wi-Fi and cellular data to see if that resolves the issue. OR... ⇲
 
Slow issue

Slow transfer from outside bank

Fix: Check with your outside bank to ensure there are no issues on their end that could be causing delays. Sometimes, the transfer speed can be a... ⇲

Lag and stalls when pulling up information

Fix: Ensure that your device has enough storage space available. Go to Settings > General > iPhone Storage and check if you need to free up space... ⇲
 
Camera issue

Issues with clarity of deposit pictures

Fix: Ensure you are in a well-lit area when taking pictures of your deposits. Good lighting can significantly improve the clarity of the images.... ⇲
 
Notifications issue

No notifications for deposits and withdrawals

Fix: Check the app's notification settings. Go to Settings > Notifications and ensure that notifications for the TTCU Mobile Banking app are enab... ⇲
 
Features issue

Difficult to move money compared to other banks

Fix: Familiarize yourself with the app's transfer features. Look for any tutorials or help sections that explain how to use the transfer function... ⇲
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 what users are saying
Good experience
95.3%

Bad experience
2.4%

Neutral
2.3%

~ from our NLP analysis of 1,921 combined software ratings.

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 Private Data TTCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics