fix problems on Southern Bank [iphone]

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—— Run into issues on Southern Bank? Get help pending when official support gets back to you!

Southern Bank
Info:
company: Southern Bank
: https://www.bankwithsouthern.com/about-us/contact-us.html
: www.bankwithsouthern.com
Chat with our AI-based Southern Bank Support
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Updates issue

New update is harder to use

Fix: Take some time to explore the new features and layout of the updated app. Look for a tutorial or help section within the app that may provid... ⇲
 
Security issue

Facial recognition doesn't work often

Fix: Ensure that your face is well-lit and that the camera lens is clean. Try re-registering your facial recognition by going to the settings and... ⇲

Long wait for security codes

Fix: Ensure that your phone number is correctly registered with the bank for receiving security codes. Check your account settings to confirm thi... ⇲
 
Login issue

Short login time can be annoying

Fix: Check the app settings to see if there is an option to extend the session timeout duration. Some apps allow you to adjust how long you stay... ⇲

Cannot log in using iPhone X facial scan

Fix: Ensure that the facial recognition feature is enabled in the app settings. Go to Settings > Face ID & Passcode and make sure the app is allo... ⇲
 
Compatibility issue

Incompatibility between app and website

Fix: Ensure that you are using the latest version of the app and that your web browser is up to date. Sometimes, compatibility issues arise from... ⇲

No iPad version for better usability

Fix: Use the iPhone version of the app on your iPad by downloading it from the App Store. You can run iPhone apps on an iPad, although it may not... ⇲

Zelle transfer system requires recipient to use Zelle

Fix: If the recipient does not use Zelle, consider suggesting they sign up for the service, as it is free and easy to use. This will allow for fa... ⇲
 
Bugs issue

Check posting delays

Fix: Check the app for any notifications or messages regarding processing times for deposits. Sometimes, banks have specific cut-off times for po... ⇲
 
Freezing issue

Southern Bank freezes frequently

Fix: Try clearing the app's cache or data through your iPhone settings. Go to Settings > General > iPhone Storage, find the app, and select 'Offl... ⇲
 
Loading issue

Deposit screen won't load

Fix: Check your internet connection to ensure you have a stable connection. Try switching between Wi-Fi and cellular data to see if that resolves... ⇲
 
Settings issue

Need to write 'mobile deposit' on checks

Fix: Make it a habit to write 'mobile deposit' on the back of checks before depositing them. This is a common requirement for mobile deposits and... ⇲
 
UI issue

Limited visibility of check details

Fix: Check if there are options in the app settings to adjust the display settings for check details. Some apps allow you to customize what infor... ⇲
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 what users are saying
Good experience
95.2%

Bad experience
2.5%

Neutral
2.3%

~ from our NLP analysis of 6,649 combined software ratings.

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 Private Data Southern Bank collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics