fix problems on Carter's [iphone]

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—— Run into issues on Carter's? Get help pending when official support gets back to you!

Carter's
Info:
company: Carter's Retail, Inc.
: https://www.carters.com/content/customerservice/
: www.carters.com
Chat with our AI-based Carter's Support
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Payments issue

Payment processing errors

Fix: Double-check that your payment information is entered correctly. Go to your account settings, update your payment method, and ensure that yo... ⇲

Gift card application issues

Fix: Make sure you are entering the gift card code correctly, including any dashes or special characters. If the code is not accepted, try using... ⇲
 
Search issue

Filtering does not work properly

Fix: Try resetting the filters by clearing all selections and starting over. Sometimes, a simple reset can help the app refresh and display the c... ⇲

Search functionality is poor

Fix: When using the search function, try using specific keywords or product codes to narrow down results. Avoid using vague terms that may yield... ⇲
 
UI issue

Address input errors

Fix: When entering your address, ensure that you are using the correct format. Use the autocomplete feature if available, as it can help reduce e... ⇲

Items out of stock not indicated

Fix: Regularly check the app for updates on item availability. If you find an item you want is out of stock, consider signing up for notification... ⇲

Autocorrect issues with addresses

Fix: When entering your address, double-check the autocorrect suggestions and manually correct any errors that may arise. You can also disable au... ⇲
 
Bugs issue

Unexpected checkout errors

Fix: Before checking out, review your cart to ensure all items are available and that your payment information is correct. Sometimes, items may g... ⇲

Items removed from cart unexpectedly

Fix: Ensure that you are logged into your account consistently while shopping. Items may be removed if you switch accounts or devices. OR If i... ⇲
 
Syncing issue

Cart does not update correctly

Fix: If your cart is not updating, try refreshing the app by closing it completely and reopening it. This can help sync your cart with the server... ⇲

Inconsistent item availability between app and website

Fix: If you notice discrepancies, always check the website for the most accurate stock information. The app may not always reflect real-time inve... ⇲
 
Login issue

Difficulty logging in

Fix: If you are having trouble logging in, double-check your username and password for accuracy. Use the 'Forgot Password' feature if necessary t... ⇲

Carter's frequently logs out

Fix: Check your app settings to see if there is an option to stay logged in. If not, try to avoid clearing your app data or cache, as this can lo... ⇲
 
Slow issue

Slow cart updating

Fix: If the cart is slow to update, try closing other apps running in the background to free up resources on your device. This can improve the pe... ⇲
 
Customization issue

Inability to favorite items

Fix: If the app does not allow you to favorite items, consider creating a list of items you like in a notes app or taking screenshots to keep tra... ⇲
 
Glitches issue

Glitches when adding items to cart

Fix: If you experience glitches, try restarting the app or your device. This can help clear temporary issues that may be causing the glitches.... ⇲
 
Support issue

Customer service response delays

Fix: If you need assistance, try checking the app's FAQ or help section for common issues and solutions that may resolve your problem without nee... ⇲
 
Messages issue

No confirmation emails for orders

Fix: Check your spam or junk email folder to see if the confirmation email was filtered there. If you find it, mark it as 'not spam' to ensure fu... ⇲
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 what users are saying
Good experience
96.9%

Bad experience
1.6%

Neutral
1.5%

~ from our NLP analysis of 119,451 combined software ratings.

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 Private Data Carter's collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics