fix problems on Video Editor [iphone]

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—— Run into issues on Video Editor? Get help pending when official support gets back to you!

Video Editor - Vlog Star
Info:
company: 秉妍 蔡
: http://www.connectmessengerapps.com
Chat with our AI-based Video Editor Support
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Audio issue

Volume slider does not function properly

Fix: 1. Check if the volume is muted on your device. Use the physical volume buttons to increase the volume. 2. Restart the app to see if the sli... ⇲
 
Backup issue

Lost projects after reinstalling

Fix: 1. Before reinstalling the app, ensure you back up your projects. Check if the app has a built-in backup feature or export your projects to... ⇲
 
UI issue

Text does not fit well on screen

Fix: 1. Adjust the text size and position manually within the app. Look for options to resize or reposition the text box. 2. Use a different font... ⇲
 
Uploads issue

Exporting fails

Fix: 1. Ensure you have enough storage space on your device for the exported video. Go to Settings > General > iPhone Storage to check. 2. Restar... ⇲

Cannot upload images due to unknown limits

Fix: 1. Check the app's documentation or help section for any stated limits on image uploads. 2. Try resizing the images to a smaller resolution... ⇲
 
Storage issue

Limited storage for projects

Fix: 1. Regularly delete old or unused projects to free up space. Go to the app's project list and swipe left on projects to delete them. 2. Cons... ⇲
 
Account issue

VIP membership not restored after deletion

Fix: 1. Ensure you are logged into the same Apple ID that purchased the VIP membership. Go to Settings > [your name] > iTunes & App Store to chec... ⇲

Inconsistent access to previously purchased features

Fix: 1. Ensure you are logged into the same account that made the purchases. Go to Settings > [your name] > iTunes & App Store to verify. 2. Look... ⇲
 
Glitches issue

Glitches cause progress to fail to save

Fix: 1. Regularly save your progress manually while working on projects. Look for a save option in the app. 2. Restart the app and your device to... ⇲
 
Bugs issue

Undo/redo functionality missing in some projects

Fix: 1. Check if the undo/redo options are available in the toolbar or menu of the app. 2. If not, try closing and reopening the project to see i... ⇲
 
Customization issue

Lack of face/body editing tools

Fix: 1. Explore third-party apps that specialize in face and body editing, and then import the edited videos into Vlog Star. 2. Use available fil... ⇲
 
Gameplay issue

Difficulty in making precise cuts

Fix: 1. Zoom in on the timeline to make more precise cuts. Look for a zoom feature in the app. 2. Use markers or labels to help identify where yo... ⇲
 
Support issue

Automated responses from support are unhelpful

Fix: 1. Check the app's FAQ or help section for common issues and solutions that may address your concerns. 2. Look for user forums or community... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.7%

Bad experience
3.7%

Neutral
2.6%

~ from our NLP analysis of 6,472 combined software ratings.

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 Private Data Video Editor collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. monthly rss: $3.99 monthly rss
  2. Forever VIP: $15.99 Forever VIP
  3. yearly rss.: $9.99 yearly rss.
  4. Remove Watermark: $2.99 Remove Watermark
  5. Monthly VIP - Special Offer: $2.99 Monthly VIP - Special Offer
  6. Lifetime Thumbnail Maker: $4.99 Lifetime Thumbnail Maker
  7. Lifetime Intro Maker: $5.99 Lifetime Intro Maker
  8. Yearly VIP - Special Offer: $8.99 Yearly VIP - Special Offer
  9. Lifetime VIP: $0.00 Lifetime VIP - Special Offer
  10. Forever VIP - Special Offer: $11.99 Forever VIP - Special Offer