fix problems on ZenHotels [iphone]

—— Run into issues on ZenHotels? Get help pending when official support gets back to you!

ZenHotels: Member Hotel Deals

Info:

company: Emerging Travel Inc.

: https://www.zenhotels.com/feedback/

: zenhotels.com

Chat with our AI-based ZenHotels Support

🛠️ Common ZenHotels Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Inaccurate booking information

Fix: Double-check the booking details before finalizing your reservation. Ensure that the dates, room type, and any special requests are correct.... ⇲

Hidden resort fees

Fix: Before booking, read the fine print on the hotel’s page within the app. Look for any mention of additional fees or charges that may apply du... ⇲

Support issue

Poor customer service

Fix: Utilize the app’s FAQ section to find answers to common questions. This can save time and provide immediate assistance without needing to co... ⇲

No support for previous days

Fix: Keep a record of your bookings and any issues you encounter. If you need to reference a past booking, use your email confirmation as a point... ⇲

No resolution for booking issues

Fix: Document all issues you encounter with screenshots and detailed descriptions. This will help you present your case clearly when seeking reso... ⇲

Automated responses instead of human support

Fix: When contacting support, be specific in your queries to increase the chances of receiving a human response. Include details like your bookin... ⇲

Bugs issue

Technical errors during booking

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for ZenHotels, and tap 'Update' if available. OR If th... ⇲

Pricing issue

Higher prices on app than website

Fix: Before booking, compare prices on both the app and the website. If you find a lower price on the website, consider booking directly through... ⇲

Inconsistent pricing between app and website

Fix: Always compare prices before booking. If you find a discrepancy, take note of it and consider booking through the platform with the better p... ⇲

Crashes issue

ZenHotels crashes or fails to load

Fix: Clear the app’s cache by going to your iPhone settings, selecting the ZenHotels app, and choosing 'Clear Cache' if available. This can help... ⇲

Privacy issue

Misleading hotel information

Fix: Cross-reference hotel details with other travel websites or the hotel’s official site to verify the accuracy of the information provided in... ⇲

Syncing issue

No record of reservations

Fix: Always save your email confirmation and take screenshots of your booking details. This serves as proof of your reservation. OR If you can... ⇲

Payments issue

Delayed refund process

Fix: Keep a detailed record of your refund request, including dates and any correspondence. This will help you follow up effectively. OR If th... ⇲

Features issue

Limited functionality for multiple bookings

Fix: If you need to make multiple bookings, consider doing them one at a time to ensure each reservation is processed correctly. OR Use the ap... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.2%

Bad experience

2.9%

Neutral

1.9%

~ from our NLP analysis of 1,826 combined software ratings.

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Private Data ZenHotels collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Contact Info
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Search History
- Diagnostics