fix problems on BACtrack View [iphone]

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—— Run into issues on BACtrack View? Get help pending when official support gets back to you!

BACtrack View
Info:
company: KHN Solutions Inc
: https://view.bactrack.help
: monitoring.bactrack.com
Chat with our AI-based BACtrack View Support
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Network issue

Requires strong WiFi or cell signal to upload results

Fix: 1. Check Connection: Ensure you have a strong WiFi or cellular signal. Move closer to your router or switch to a different network if possib... ⇲
 
Notifications issue

Lacks iPhone notifications for test results

Fix: 1. Enable Notifications: Go to Settings > Notifications on your iPhone, find BACtrack View, and ensure that notifications are enabled. 2. C... ⇲
 
Security issue

Tester can exploit calendar view to avoid testing

Fix: 1. Set Strict Testing Schedule: Use the app's scheduling feature to set mandatory testing times that cannot be easily altered. 2. Monitor U... ⇲

BACtrack View does not prompt for FaceID

Fix: 1. Enable FaceID: Go to Settings > Face ID & Passcode on your iPhone and ensure that Face ID is set up and enabled for the BACtrack View app... ⇲
 
Bugs issue

Breathalyzer frequently sends errors

Fix: 1. Check Device Connection: Ensure that the breathalyzer is properly connected to your iPhone via Bluetooth. Disconnect and reconnect if nec... ⇲

Random scheduling function does not work

Fix: 1. Review Scheduling Settings: Go into the app settings and ensure that the random scheduling feature is properly configured. 2. Update the... ⇲
 
Payments issue

No refund policy for faulty equipment

Fix: 1. Document Issues: Keep a detailed record of any issues with the equipment, including photos and descriptions. This may help in future disc... ⇲

High monthly subscription cost

Fix: 1. Evaluate Usage: Assess how often you use the app and whether the subscription cost is justified based on your usage. 2. Look for Discoun... ⇲
 
Updates issue

Inconsistent functionality after updates

Fix: 1. Clear App Cache: After an update, clear the app cache if the option is available in the settings. This can help resolve any lingering iss... ⇲
 
Support issue

Customer service is unresponsive

Fix: 1. Use Multiple Contact Methods: Try reaching out through different channels such as email, social media, or the app's support feature to in... ⇲
 
Login issue

BACtrack View login issues prevent access

Fix: 1. Reset Password: If you are having trouble logging in, use the 'Forgot Password' feature to reset your password. Follow the instructions s... ⇲
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 what users are saying
Bad experience
44.7%

Good experience
42.6%

Neutral
12.8%

~ from our NLP analysis of 47 combined software ratings.

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 Private Data BACtrack View collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. BACtrack View Plus: $99.99 Plus level monthly monitoring subscription
  2. BACtrack View Basic: $79.99 Basic level monthly monitoring subscription
  3. BACtrack View Pro: $129.99 Pro level monthly monitoring subscription
  4. Pre-Paid Subscription 6 Months: $499.99 Save $100 by pre-paying for 6 mo. of service
  5. Pre-Paid Subscription 3 Months: $249.99 Save $50 by pre-paying for 3 mo. of service
  6. Pre-Paid Subscription 12 Month: $999.99 Save $200 by pre-paying for 12 mo. of service