fix problems on Golden 1 [iphone]

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—— Run into issues on Golden 1 ? Get help pending when official support gets back to you!

Golden 1 Mobile
Info:
company: Golden 1 Credit Union
: https://www.golden1.com/g1onlineredirects/iPhoneFAQ.html
: www.golden1.com
Chat with our AI-based Golden 1 Support
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Bugs issue

Face recognition fails to work

Fix: 1. Check Face ID settings: Go to Settings > Face ID & Passcode. Ensure that Face ID is set up for the Golden 1 Mobile app. If it’s not, enab... ⇲

Frequent system errors during transactions

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates often fix bugs that cause system errors. 2. Clear a... ⇲
 
Account issue

Credentials not saved

Fix: 1. Enable 'Remember Me' option: When logging in, check if there is a 'Remember Me' option and ensure it is selected before logging in. 2. Ch... ⇲

Limited access to non-primary accounts

Fix: 1. Check account settings: Log into your account and check if you can manage account access settings. Ensure that all accounts are linked pr... ⇲

Frequent lockouts from account

Fix: 1. Ensure correct credentials: Double-check that you are entering the correct username and password. Consider using a password manager to av... ⇲

Difficulty resetting PIN or password

Fix: 1. Use the 'Forgot Password' feature: On the login screen, tap 'Forgot Password' and follow the prompts to reset your password. 2. Check you... ⇲

Inability to view available credit balance

Fix: 1. Check account settings: Ensure that your account settings allow you to view credit balances. Look for any options that may be toggled off... ⇲

Nicknames for accounts disappearing

Fix: 1. Re-enter nicknames: Go to your account settings and re-enter the nicknames for your accounts. Save the changes and check if they persist.... ⇲

Requires constant credential changes

Fix: 1. Review security settings: Check your account security settings to see if there are options to reduce the frequency of credential changes.... ⇲

Golden 1 does not remember Touch ID or Face ID

Fix: 1. Check biometric settings: Go to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that the Golden 1 Mobile app is enabled... ⇲

Inability to access accounts from multiple devices

Fix: 1. Log out of other devices: Ensure you are logged out of the app on other devices, as some banking apps limit simultaneous logins. 2. Check... ⇲
 
UI issue

Layout changes are confusing

Fix: 1. Familiarize yourself with the new layout: Spend some time exploring the app to understand the new layout. Check the help section within t... ⇲

Visual design issues

Fix: 1. Provide feedback within the app: If there is an option to provide feedback, use it to report specific visual design issues. 2. Familiariz... ⇲

Poor user interface design

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its design and features. 2. Provide feedback: Use t... ⇲
 
Crashes issue

Zelle function causes crashes

Fix: 1. Update the app: Ensure you have the latest version of the app, as updates often fix bugs related to specific features like Zelle. 2. Clea... ⇲
 
Payments issue

Inability to transfer funds easily

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may improve functionality. 2. Review transfer limit... ⇲

Transactions missing business details

Fix: 1. Check transaction settings: Go to your account settings and ensure that you have enabled all necessary options to view transaction detail... ⇲

External transfer feature not functional

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix functionality issues. 2. Review transfer li... ⇲

Inability to deposit checks

Fix: 1. Ensure proper lighting: When taking a picture of the check, ensure you are in a well-lit area and that the check is flat and clearly visi... ⇲

Requires unnecessary steps for payments

Fix: 1. Familiarize yourself with shortcuts: Explore the app to find any shortcuts or quick payment options that may reduce the number of steps.... ⇲
 
Support issue

Inconsistent customer service responses

Fix: 1. Use the app's help section: Check the app for FAQs or help resources that may address your concerns without needing to contact customer s... ⇲
 
Updates issue

Golden 1 frequently down for maintenance

Fix: 1. Check for scheduled maintenance: Look for any announcements in the app or on the Golden 1 website regarding scheduled maintenance times.... ⇲

Frequent updates causing new issues

Fix: 1. Check for app stability: After an update, monitor the app for any new issues and report them through the app's feedback option. 2. Delay... ⇲

Lack of proper beta testing before release

Fix: 1. Provide feedback: Use the app's feedback option to report any issues you encounter, which can help improve future updates. 2. Monitor upd... ⇲
 
Glitches issue

Glitches during login

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > Golden 1 Mobile. Tap 'Offload App' to clear the cache. 2. Restart your iPhon... ⇲
 
Compatibility issue

Golden 1 does not interface with Plaid

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may improve compatibility with Plaid. 2. Review Pla... ⇲

Outdated technology causing delays in processing

Fix: 1. Update the app: Ensure you are using the latest version of the app, as updates may improve processing speeds. 2. Clear app cache: Go to S... ⇲

Golden 1 not compatible with older iOS versions

Fix: 1. Update your iOS: Go to Settings > General > Software Update to check for and install any available iOS updates. 2. Use an older version o... ⇲
 
Notifications issue

Notifications unreliable

Fix: 1. Check notification settings: Go to Settings > Notifications > Golden 1 Mobile and ensure that notifications are enabled. 2. Update the ap... ⇲
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 what users are saying
Good experience
94.2%

Bad experience
4.0%

Neutral
1.9%

~ from our NLP analysis of 76,863 combined software ratings.

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 Private Data Golden 1 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data