fix problems on ScanSnap Home [iphone]

—— Run into issues on ScanSnap Home? Get help pending when official support gets back to you!

ScanSnap Home

Info:

company: PFU LIMITED

: https://www.pfu.ricoh.com/global/scanners/inquiry.html

Chat with our AI-based ScanSnap Home Support

🛠️ Common ScanSnap Home Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Generic file naming for cloud scans

Fix: To customize file naming for cloud scans, you can create a naming convention in the ScanSnap Home settings. Open the app, go to 'Settings',... ⇲

Poor mobile connectivity

Fix: Ensure that your iPhone is connected to a stable Wi-Fi network. If the connection is weak, try moving closer to the router or resetting your... ⇲

Network issue

ScanSnap Home fails to find scanner on network

Fix: Make sure that both your iPhone and the ScanSnap scanner are connected to the same Wi-Fi network. If they are on different networks, the app... ⇲

Manual IP input required for desktop app

Fix: To avoid manual IP input, ensure that your scanner is set to DHCP mode, which allows it to automatically receive an IP address from your rou... ⇲

Unable to manually input IP in mobile app

Fix: If the mobile app does not allow for manual IP input, check if there is an option to refresh the network connection. Sometimes, the app may... ⇲

Missing connection error on iOS and Mac

Fix: Ensure that both your iOS device and Mac are connected to the same Wi-Fi network as the scanner. If they are on different networks, the conn... ⇲

UI issue

No landscape mode support

Fix: While the app does not support landscape mode, you can try using the iPhone's accessibility features to zoom in on the screen for better vis... ⇲

Slow issue

Slow connection on newer app

Fix: Check for any available updates for the ScanSnap Home app. Developers often release updates to improve performance and fix bugs. Go to the A... ⇲

Account issue

Account setup issues

Fix: If you are having trouble setting up your account, ensure that you are using a valid email address and that your internet connection is stab... ⇲

Syncing issue

Sync issues with OneDrive

Fix: Check your OneDrive account settings to ensure that it is properly linked to the ScanSnap Home app. Go to the app's settings, find the OneDr... ⇲

Support issue

Lack of support contact options

Fix: While direct support options may be limited, you can often find helpful resources in the app's help section or user manual. Look for FAQs or... ⇲