fix problems on MyACPNY [iphone]

—— Run into issues on MyACPNY? Get help pending when official support gets back to you!

myACPNY

Info:

company: AdvantageCare Physicians

: https://my.acpny.com/MyChart/Authentication/Login?mode=stdfile&option=faq

: acpny.com

Chat with our AI-based myACPNY Support

🛠️ Common myACPNY Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Some medical information is in complex terms

Fix: To better understand complex medical terms, consider using a medical dictionary app or website. You can search for specific terms and get si... ⇲

Certain appointment types are not available for scheduling

Fix: Check if the app has a feature to request an appointment for unavailable types. If so, use that feature to submit your request, and the offi... ⇲

Login issues and difficulties accessing the app

Fix: Ensure that you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Password' feature to rese... ⇲

Permissions issue

Inability to send test results to non-affiliated doctors

Fix: Check if the app allows you to download your test results as a PDF or image file. If so, you can save the file to your device and then email... ⇲

Compatibility issue

Limited availability of other physicians on the app

Fix: If you are looking for a specific physician, use the app's search feature to see if they are listed. If they are not available, check if the... ⇲

Slow issue

myACPNY performance can be slow at times

Fix: Ensure that your iPhone is running the latest version of iOS, as updates can improve app performance. Go to Settings > General > Software Up... ⇲

Messages issue

Misleading account activation emails

Fix: If you receive an activation email that seems misleading, double-check the sender's email address to ensure it is legitimate. Look for any s... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.0%

Bad experience

4.3%

Neutral

2.7%

~ from our NLP analysis of 1,067 combined software ratings.

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Private Data myACPNY collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics