fix problems on Edulog Parent Portal Lite [iphone]

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—— Run into issues on Edulog Parent Portal Lite? Get help pending when official support gets back to you!

Edulog Parent Portal Lite
Info:
company: Education Logistics, Inc.
: https://www.edulog.com/support/
: www.edulog.com
Chat with our AI-based Edulog Parent Portal Lite Support
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Loading issue

Real-time tracking is delayed

Fix: Ensure that your device's location services are enabled. Go to Settings > Privacy > Location Services and make sure it is turned on for Edul... ⇲
 
Network issue

Edulog Parent Portal Lite does not work without WiFi

Fix: Check if your mobile data is enabled. Go to Settings > Cellular and ensure that Edulog Parent Portal Lite is allowed to use cellular data. T... ⇲
 
Notifications issue

Alerts for bus changes are not received

Fix: Verify that you have the correct bus alerts set up in the app. Open the app, go to settings, and check your alert preferences to ensure they... ⇲

Multiple alerts for the same bus

Fix: Check your alert settings to ensure you are not subscribed to multiple notifications for the same event. Go to settings in the app and revie... ⇲

Limited notification settings

Fix: Explore the app's settings thoroughly to see if there are any hidden options for customizing notifications. Sometimes, these settings are no... ⇲

Edulog Parent Portal Lite does not notify when bus is close

Fix: Ensure that location services and notifications are enabled for the app. Go to Settings > Privacy > Location Services and Settings > Notific... ⇲
 
Crashes issue

Edulog Parent Portal Lite freezes or crashes

Fix: Update the app to the latest version. Go to the App Store, search for Edulog Parent Portal Lite, and check if an update is available. Updati... ⇲
 
Bugs issue

Location accuracy issues

Fix: Ensure that your GPS is functioning properly. Go to Settings > Privacy > Location Services and make sure it is enabled and set to 'While Usi... ⇲

Inability to track substitute buses

Fix: Check if there is an option in the app to enable tracking for substitute buses. This may be found in the settings or alerts section. OR I... ⇲

Edulog Parent Portal Lite shows incorrect bus numbers

Fix: Verify the bus number with your school or transportation department to ensure you have the correct information. Sometimes, the app may not b... ⇲

Technical difficulties message displayed

Fix: Check your internet connection to ensure it is stable. A poor connection can lead to technical difficulties messages. OR Try restarting t... ⇲
 
Slow issue

Lag in bus location updates

Fix: Check your internet connection. A weak connection can cause delays in updates. Switch between WiFi and mobile data to see if the issue persi... ⇲
 
Support issue

No in-app support or reporting

Fix: Look for a help or FAQ section within the app. Many apps have built-in resources that can assist with common issues. OR If no in-app supp... ⇲
 
UI issue

Difficulty in deleting alerts

Fix: Navigate to the alerts section in the app, and look for an edit or delete option. This is often represented by a pencil or trash can icon.... ⇲

Edulog Parent Portal Lite is not user-friendly

Fix: Familiarize yourself with the app's layout by exploring each section. Take notes on where key features are located to improve your navigatio... ⇲
 
Login issue

Edulog Parent Portal Lite does not recognize credentials

Fix: Double-check your login credentials for any typos. Ensure that the username and password are entered correctly, paying attention to case sen... ⇲
 
Security issue

Requires frequent password changes

Fix: Check if there are any security settings in your account that require frequent password changes. If so, consider using a password manager to... ⇲
 
Updates issue

Edulog Parent Portal Lite fails to update for days

Fix: Check your internet connection and ensure that the app has permission to use data. Go to Settings > Cellular and ensure Edulog Parent Portal... ⇲
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 what users are saying
Good experience
63.6%

Bad experience
31.8%

Neutral
4.5%

~ from our NLP analysis of 528 combined software ratings.

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 Private Data Edulog Parent Portal Lite collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location